r/techsupport • • 21h ago

Open | Hardware monitor flashes on and off as well as random white lines

2 Upvotes

i’ve noticed this problem with my pc for the last few months. I have a two monitor setup (main: Samsung Odyssey G8 3840x2160, 240hz. secondary: ROG XG27VQ 1920x1080, 120hz) and use displayport and hdmi. i’ll either be idling or mid game and my main monitor will suddenly flash off and turn back on by itself, with an occasional glitch before switching off. It happens about every 10 minutes or so. When i set the hz to something lower like 120 the flashing rarely (but still) happens.

Another thing i’ve noticed which bothers me the most are these random white lines that will appear on my main screen, it was way worse before to the point where 240hz was practically unusable. My secondary monitor doesn’t suffer from randomly turning off or any white lines that i’ve noticed, sometimes when i open an application the screen “bugs out” (best way i can put it) but that’s all i’ve noticed.

I don’t know much at all about gpu artifacting or what the real issue could even be, my gpu doesn’t overheat and stays in normal ranges consistently, my cpu doesn’t overheat or use up 99% all the time, my apps actually run perfectly fine and there’s no real visual disturbances other than my monitor literally turning off on me

i’ve done my best with my homework into finding a fix but so far all the solutions i’ve worked on so far are:

Changing the displayport cable to a recommended one and making sure it’s functional

Updated all the graphics drivers

plugged my monitor into an appropriate power supply with surge protection

messed with the refresh rate

idk what else to do really! i’ve heard about fresh installing windows as a fix but should i think of this as a gpu issue or monitor issue?? any help would be greatly appreciated!

CPU: Ryzen7 9800X3D
GPU: 5070ti
RAM:32gb
SSD:4tb


r/techsupport • • 21h ago

Open | Hardware Polling rate on laptop dropping

2 Upvotes

Whenever I go idle (for around 5-10 minutes) on my lenovo legion 5i laptop, the polling rate of my 1000hz mouse drops drastically to around 60hz. I’ve tried turning off a bunch of power saving options and checked cpu usage but nothing seems to work.


r/techsupport • • 1h ago

Open | Windows Win11 - Desktop background becomes black every time external monitor is connected

• Upvotes

Every time I connect my laptop to an external monitor, my desktop background disappears and there's just a black background. If I set it back while the external monitor is connected, it'll stay till I disconnect the laptop. This occurs every time I connect/disconnect an external monitor.

What fixes it is either restarting explorer or a full restart.

Anyone has ideas on how to fix this?


r/techsupport • • 1h ago

Open | Malware Strange graphics, icons, and words appearing in my browser possible malware? Windows 11 work PC

• Upvotes

Hi everyone, I need help figuring out what is happening to my work PC.

Strange visual artifacts suddenly started appearing in my browser. Before this happened, I hadn’t downloaded anything through the browser or visited any unfamiliar websites.

At first, I thought my graphics card was failing. However, when I switched from the browser to Unity, which I use for work, everything looked normal. When I switched back to the browser, the artifacts appeared again.

After looking more closely, I noticed that the artifacts contained recognizable icons and English words. This made me worry that it could be malware rather than a graphics issue, but I’m not sure.

My system specs:

  • OS: Windows 11
  • CPU: AMD Ryzen 5 8600g
  • GPU: NVIDIA GeForce RTX 5070
  • RAM: 32 GB
  • Browser: Google Chrome

This is my work computer, and it contains a lot of valuable files and project data that I cannot afford to lose. I can’t simply wipe the drive and reinstall Windows without first making sure that everything is safely backed up.

I’ve attached images showing the issue. Has anyone seen something like this before? How can I determine whether this is malware, a browser rendering problem, or a GPU/driver issue? What should I do next to investigate it safely and protect my files?

Any help would be appreciated.

https://imgur.com/a/Km7pjjI


r/techsupport • • 1h ago

Open | Software Outlook 2024 signature images broken with redirected AppData (DFS/UNC) – looking for a workaround without changing our profile setup

• Upvotes

Hi everyone,

We're currently experiencing an issue with Outlook Classic 2024 on our Citrix terminal servers, and I'm hoping someone has encountered something similar.

Our environment:

  • Citrix Virtual Apps 2402 CU4
  • Windows Server 2022
  • Office LTSC 2024 / Outlook Classic
  • On-premises Hosted Exchange (not Microsoft 365)
  • Multiple isolated customer environments
  • Windows GPO folder redirection for the entire AppData\Roaming folder to a DFS/UNC path

The issue:

Since a recent Office update, images in Outlook signatures are no longer embedded correctly. Recipients see a red X instead of the company logo.

Our Outlook signatures are stored under:

%APPDATA%\Microsoft\Signatures

Since the entire Roaming folder is redirected via GPO, these files are located on our DFS share.

What we've tested so far:

  • Images manually inserted into an HTML email work perfectly, including for external recipients.
  • Images included through Outlook signatures result in a red X.
  • Signatures and images work when stored locally instead of on the redirected network path.
  • We tested modifying the HTML signature to reference a local image using a file:/// path, but recipients still received a broken image.
  • We investigated Citrix Profile Management (CPM) and created a separate test GPO with the existing AppData redirection excluded for a test user.
  • However, CPM would cause Roaming AppData data to be stored locally during the session, which is exactly what we're trying to avoid.
  • We also tested an Exchange transport rule for server-side signatures, but this is not an ideal solution because users cannot see their signatures while composing emails, and image hosting introduces additional complexity.

What we're trying to achieve:

We want to keep the existing folder redirection for almost the entire AppData\Roaming directory.

Ideally, only this specific folder should be stored locally during the Citrix session:

AppData\Roaming\Microsoft\Signatures

Everything else should continue to be accessed directly from the DFS share.

We don't want to migrate our entire profile infrastructure to FSLogix or CPM just to fix Outlook signatures, and we'd prefer not to roll back Office security updates.

My questions:

  1. Has anyone experienced this issue with Outlook 2024 and redirected AppData folders after recent Office updates?
  2. Is there a known Microsoft fix or workaround for signature images stored on UNC/DFS paths?
  3. Is there any supported way to keep only Microsoft\Signatures local while the rest of AppData\Roaming remains redirected to DFS?
  4. Has anyone found a reliable workaround that doesn't require changing the entire Citrix profile management setup?

Any suggestions or real-world experiences would be greatly appreciated. Thanks!


r/techsupport • • 2h ago

Open | Data Recovery Usb is in write protection mode and few files are corrupted, is there a way to restore the files?

1 Upvotes

Usb with all of my projects stopped working and write protection message popped up. I managed to save 90% of files but few folders are corrupted/unreadable. Is there a way to access or recover the files in the corrupted folder?


r/techsupport • • 2h ago

Open | Windows VPN not working after security patch KB5127648

1 Upvotes

Hey everyone, I work as a tech support in a company of around 125 people. I'm normally not working alone, and today i am, and of course, this happens...

Plenty of coworkers updated their computers, so KB5127648 installed itself (it forces itself), and now no one can connect to the VPN, so the exact opposite of what it was supposed to do (and we had no issues before).

I tried everything before uninstalling this patch, and when I did, the VPN started working again on my computer, and then on some of my coworkers' computers after uninstalling it.

We use the Windows built-in VPN, everything works fine on my servers... Almost everyone has 24H2, and I was wondering if anyone else had this issue too.


r/techsupport • • 2h ago

Open | Software cyan flash: why is this happening and how to fix?

1 Upvotes

didn't know what to use as a flair so i put that. i use a galaxy tab s11 (bought on another website than samsung) and the white flashes cyan when i put a .pdf file in split screen.

When it (still) happens :

- after restarting the tab

- when the non-flashing side is something else than Google chrome

- when adding a third split screen

- when changing the orientation of the split (horizontal split)

- when the tablet is in portrait mode and i do the same

- when i switch to desktop mode and resize the window with the file in it

- in desktop mode, when i take the window out of full screen or full window mode - on youtube, the white text flashes cyan as well when i use split screen

When it does not happen :

- when i use split screen on two images or an image and an app

- in desktop mode, when i put the window in full screen or full window screen - once the app is in split screen, it never happens again


r/techsupport • • 2h ago

Open | Windows Is my Ssd failing?

1 Upvotes

Over the last couple of days Ive had games crashing, when I try to open them back up steam will tell me it's an unsupported platform. I was able to get it to work but I don't remember how. I know I changed the drive name and had steam reread the drive since it's all installed there anyways but it just happened again. Today I was playing star citizen for all of 5 minutes when it crashed again. The rsi launcher refused to open. I cleared the roaming cache and it opens now but when the game won't open, it has me verify the files but fails to download or write them. This time I just restarted my computer but that didn't work cause both games that are on the same drive failed. When this happened yesterday I tried to re-download one of the games but it gave me a failed to wrote error message on steam. I'm almost positive it's a failed drive but really hoping it's not due to how expensive storage is right now


r/techsupport • • 3h ago

Open | Phone Ad keep popping up on Instagram 😐

1 Upvotes

So i downloaded instagram and when i try to open it ad pop up, i uninstall then re install, reboot, clear storage, delete all shady apps, But this ad keep popping up. This just happens with instagram not other apps. It is not allowing me to reach instagram


r/techsupport • • 3h ago

Open | Software Downloading PDF problem

1 Upvotes

Hey guys didn’t realy know who to ask for this but my problem is
I have a receipt printer for my small business so I can print receipt and I use a receipt generator and before I download text is clear and perfect sharp and when I download to pdf it goes pixelated when zoomed in so when u go to print it prints terrible


r/techsupport • • 3h ago

Open | Hardware Flicker Black screen and turn on

1 Upvotes

Good day! I’d like to ask if this could be a GPU-related issue. While browsing in the Brave browser, tabs with many visual effects cause the screen to flicker black. Sometimes, the monitor turns off, the system auto-restarts, and the keyboard becomes unresponsive—though the PC itself remains powered on. Checking the Event Viewer, I see an "nvlddmkm" error and a display warning; when the monitor shuts off, a "Kernel-Power" critical error appears in the Event Viewer. I’ve already tried several potential fixes, such as setting the PCIe slot to Gen 2, using DDU (Display Driver Uninstaller), reseating the card, cleaning the PCIe slot, and adjusting the refresh rate.

Interestingly, the screen doesn't flicker black when I play games like Valorant.

I bought the GPU just a week ago, but I can no longer reach the seller, as they only offered a 3-day warranty.

Here are my specs: i5-8400 GTX 1650 Super EVGA 550 GD

Thanks in advance to anyone who can help!

Here's the video

https://streamable.com/luvwi1


r/techsupport • • 5h ago

Open | Software 5070 Nvidia App settings

1 Upvotes

Hello i have a 5070, updated to latest driver i even used ddu, then opted to beta settings, and now i can't even find frame gen preset c and dynamic frame gen is grayed ? Can someone please help me


r/techsupport • • 6h ago

Open | Windows Screen blinks on and off whenever I want to play games in fullscreen

1 Upvotes

This has been driving me insane for months now.

It happens with some games, while with a few select ones it runs fine.

Balatro or Stalker gamma run perfectly fine; but ace combat 7 for example, it starts blinking as soon as I launch the game and then either it crashes, does the blinking again, or minimises the window.

I'm on a ThinkPad p16v gen 1 that had previously no issues running any game in my steam library, the screen works perfectly fine in every single other scenario, I have my drivers up to date, I'm on recommended scale and resolution settings; I have tried absolutely everything to try to fix this and I just cannot. I can't find anyone with this issue either.

I have a video of the glitch but I can't attach it due to community settings or whatever.

Please help, I am very frustrated.


r/techsupport • • 7h ago

Open | Audio A friend uninstalled the output from my tv monitor and now i cant hear any audio.

1 Upvotes

I came to my pc and I couldn't hear anything from it just to see all my playback devices showing not plugged in. I've tried to fix it myself watching and taking advice from videos but nothings worked. I checked the audio input and output on device manager and the name for the audio output that would've been there is gone and I'm assuming it's been uninstalled because it just doesn't show up on hidden devices. Anyone have any advice that can help maybe? My monitor is an old tv so and I don't have any speakers I can use to replace the tv speakers either.


r/techsupport • • 7h ago

Open | Hardware How to set up ms office home in new Dell 14 laptop

1 Upvotes

I bought a new laptop of Dell and in it's specifications it said that I'll get MS office home 2024+ microsoft 365 for 1 year but now when I opening my excel or word it's not letting me create any document and the product says unlicensed product.

Can anyone please help me.


r/techsupport • • 7h ago

Open | Software Black Ops 3 won't launch on Steam: stuck in "Safe Mode" prompt loop after GPU upgrade

1 Upvotes

Hi everyone, I'm having trouble launching Call of Duty: Black Ops III on Steam.

Context:

This issue started happening right after I installed my new NVIDIA RTX 3070 Ti. Previously, when playing with the integrated graphics on my Ryzen 5 5600G, the game launched and ran fine.

The issue:

When I click Play, Steam changes the button to "Stop"(as if it's running), and immediately a pop-up appears saying:

"The game did not close properly last time it was run. Do you want to run in Safe Mode?"

I've tried clicking both "Yes" and "No", but in both cases the game fails to launch, closes itself, and Steam goes back to showing the "Play" button.

What I've tried so far:

  • Trying both Safe Mode options (Yes and No).
  • Setting the dedicated GPU (RTX 3070 Ti) as primary/priority in BIOS.

Has anyone experienced something similar after changing GPUs or knows how to fix it? Thanks in advance!


r/techsupport • • 8h ago

Open | Windows Acer Aspire 14 internal speakers and headphone jack not working

1 Upvotes

Title says it all; bluetooth headphones work tho, but I don't wanna use bluetooth since there's always an awful audio delay associared with that, which makes anything gaming/game dev related pretty impossible lol

I've already tried restarting, reinstalling drivers, restarting windows audio related services, and checking additional sound settings (basically every solution you can find on the internet on this issue) with no avail.


r/techsupport • • 8h ago

Open | Software Computer keeps typing ]

1 Upvotes

My computer keeps typing "]" for some reason. Ive tried a fresh windows install, multiple different keyboards, corded and Bluetooth. I've tried using my wife's razor keyboard, my keychron k10 and k4 both in cable mode and Bluetooth with no success. It will type the ] regardless of whether a keyboard is connected or not but not all the time, sometimes I can restart it and be fine for a half hour or so until it starts up again.


r/techsupport • • 9h ago

Open | Software “Trojan virus” browser pop up on iOS

1 Upvotes

hello! while browsing a trusted site on chrome, I tapped on a link to download something, and instead it redirected me to a somewhat official looking pop up saying my iPad got detected with a Trojan virus. obviously I was suspicious, but in my panicked state, I downloaded the app they offered, especially since I’m not good at all with tech and believed it all looked official. after browsing a bit, I noticed it’s probably a scam and deleted it immediately after. will my device be affected, though? I don’t know what I’m supposed to do.


r/techsupport • • 9h ago

Open | Software Title: NVIDIA ota-artifacts taking up 7+ GB — safe to delete?

1 Upvotes

WizTree shows an ota-artifacts folder on my Windows 11 laptop (RTX 3050) which is huge.

C:\ProgramData\NVIDIA Corporation\NVIDIA App\UpdateFramework\ota-artifacts

It contains a grd folder, including post-processing. NVIDIA App shows no update in progress.

Can I safely delete this to reclaim the 7 GB without affecting my installed driver or future updates? Why doesn't NVIDIA clean them up automatically? Is there an official cleanup method?

I Googled and most people say it's safe but I want to be sure.


r/techsupport • • 9h ago

Open | Windows 0x9F: DRIVER_POWER_STATE_FAILURE

1 Upvotes

My computer keeps crashing, faster than my meager skills can investigate. When it fails, screen turns black and the error message says "stop code: DRIVER_POWER_STATE_FAILURE (0x9F)"

As far as windows help goes I should be programing with debug tools, trying to solve by disabling "power saver", or it may have to do with driver or device failures... I have A LOT of peripherals, but no matter what or how many, I unplug, it seems to persist. Power saver has already been disabled, and all drivers are up to date according to both first and third part software.

What can I do to quickly (as there is limited time before device failure on boot) to diagnose and solve this issue?


r/techsupport • • 10h ago

Open | Windows I got hacked

1 Upvotes

Can I have some assistance I got hacked and I’m trying to regain control I’ve changed all my accounts but now I’m fixing my pc and it’s saying I’m not an admin when I try to run task manager or my registry editor how do I fix all this


r/techsupport • • 10h ago

Open | Mac Grandma's ancient iMac duplicates AOL tabs on Chrome

1 Upvotes

My extremely un savvy grandma uses AOL (yes lol) for email on google chrome with a very old iMac (~2010?). She is encountering an issue where the AOL tab will continue copying itself until she asks me to close them. The only solution I have been able to provide is to just close the tabs which she struggles to do. I have not been able to observe this happening, I sometimes here the computer chime but I believe that is just the sound for a new email. I was watching the computer and heard the chime but iirc no new tab opened. Is this a fixable bug that anyone knows of or just a quirk of a very old computer?


r/techsupport • • 10h ago

Open | Windows How to disable delay on touchpad click after keystroke on HP Pavillion Laptop, Windows 11

1 Upvotes

I have an ELAN Clickpad that has a slight delay in moving the cursor and in being able to tap using the touchpad. I would like to disable this so that it would be easier to do gaming. I located the TP Rejection settings in the ELAN Touchpad Settings, which I brought up by searching for it in the Windows search bar. I was able to disable the delay on moving the cursor using the touchpad after a keystroke; however, it did not disable the delay on being able to tap things using the touchpad after a keystroke. Any solutions to this problem?