So I already initiated a return and refund request on the tao bao app and they gave me some tracking code and time that the courier will come to the cainiao warehouse to pick it up in China. I wasn't sure what I was supposed to do so I messaged cainiao customer service asking about it (it's linked to my tao bao account) and they just said, yeah your item is ready to be picked up by the courier.
So now I'm confused, do I need to pay for the return shipping to the seller even though they messed up and sent me the wrong item or does the seller pay for it? I also see an estimated time between 9-11am in the tao bao app when the courier is supposed to come to the cainiao warehouse to come pick it up but it's now a little past 11 yet I'm not seeing any status updates.
From what I'm seeing, I guess on the tao bao app it handles all the logistics of it including payments?
Is it all handled now or is there some steps that I still need to complete to return the item back to the seller?
Update: my original tracking code along with my scheduled pick up time just disappeared and there was a new time for the courier to come pick up the item and there's an orange button in the center of that screen (I'm using a translator to help translate the Chinese interface). I tried clicking on it and it gave me a new 4 digit tracking code along with a new pickup time in the afternoon. Weird. I have no idea what the hell is going on.