So, just to mention that this safari in the Serengeti/Ngorongoro wasn’t my first safari. I have experiences with other guides and companies.
Throughout the entire trip, there were issues with communication. We never received any communication beforehand. We always had to ask multiple questions, like “Where is my driver?”, “What is his name?”, “What is the car plate?”, “Where am I going to find this or that?”, and we always had to wait. The company was never proactive and never communicated anything to us.
Now, here comes the issue with our guide that met us in the Seronera. We spent four days in his company and ended up seeing the animals on our wishlist. The lodges were also nice, but we chose them ourselves, the safari company only booked them for us.
The rest of the things were just frustrating. The safari guide:
\-Didn’t tell us a single thing about the animals or the area unless we asked him to. When we asked him, the explanations were very dry.
\-He just kept talking on the phone all the time. Imagine a scene: we’re parked by a pride of lions enjoying their meals, we’re in total silence, and our driver is, in the meantime, talking on the phone. The same thing happened every day.
\-He never warned us when he decided to move abruptly from a spot. I tripped a couple of times because I would be standing up with my binoculars, and he would get started with no warning.
\-We booked a very nice hotel on our last day, with a view of the Ngorongoro Crater. We had our flight at 16:00 and had agreed with the tour company that we would be brought to Arusha Airport 2h before the flight. The night before, the driver started insisting that we had to wake up at 6:00, have breakfast at 6:30, and leave the hotel at 7:00. We argued that we wanted to enjoy the hotel longer and didn’t want to arrive at the airport with too much time to spare. We also don’t enjoy eating breakfast at 6:30, unless we really have to. Then the guy started telling us a bunch of things like, “You never know what happens on the roads, so it’s best if we leave 10 hours before,” and “Arusha Airport has three-hour waiting lines,” etc. The thing is, I’ve been to Arusha plenty of times before, and I know that the airport is sometimes busy, but to require four hours in advance for a domestic flight? Then we argued again, and the driver started offering us the Maasai experience for $50. We refused, as we find these things inauthentic, and we have also seen Maasai-related things before. Then the guide just texted us a message literally saying, “There’s no alternative. Please pack your bags, have your breakfast, and make sure you’re ready by 7:00.”
We were shocked. This has spoilt our last day of the trip, and we also ended up getting to the airport 4.5 hours before our flight. This, together with waking up at 5:45 that day, four hours on a bumpy road, and four hours of waiting, only to be followed by a 2h flight, made things extremely tiring.. Were we somehow in the wrong? Am I failing to see anything? Should we still tip them? Can they go after me for not tipping as this seems to be really expected of us?
And sorry for the many words!
UPD: the company is See Endless Adventures