r/shopify • u/PerspectiveFew6321 • 7h ago
Shopify Announcement Shopify New Browser Requirement* Unable to access store: 10/15
Greeting fellow store owners,
I’m wondering if anyone else woke up today to find themselves completely unable to log into their Shopify desktop admin.
I’ve been running my stores perfectly fine for over 6 years years on a 2010 MacBook running macOS 10.13 High Sierra. I was literally on my desktop dashboard just a few days ago with no issues.
But today, I suddenly can't get in at all.
When I try to load the login page, it completely fails, throws a browser error code, (TypeError: Promise.withResolvers is not a function”) and tells me my browser is too old or unsupported.
Because I'm on High Sierra, I cannot update Google Chrome or Safari any further. I even tried downloading Brave, but my system can't run the modern version.
After doing some digging, it looks like Shopify pushed a major backend update to their login code within the last 24 hours that completely drops support for legacy browsers.
Is anyone else with an older Mac (pre-2017) experiencing this sudden lockout today? Are you seeing the same browser errors?