Printer Help😅🥲

[u/DanielWontDie]

Does anybody run an Epson SureColor T3170X and know why my files are being cropped..?

My files were made with the idea to be print ready and were created well under what my roll is capable of.. (19”x15” file size.) (roll size 24”x100’)

Every time I go to print from photoshop, I would receive a message telling me the image was being cropped and it would print out to a different size than what was originally made.

I’ve also tried taking the image and saving a PDF to my own files from photoshop. When I go to print from my saved files, I see in print preview that my image was still reduced in size and not the same dimensions as I originally created it.

I tried calling Adobe and spent an over an hour on the phone. They eventually got into a remote session and this is where they began to somehow make things worse…(we started to run print tests with a number of different settings. After trying 3 times to print an image, only to have film shooting out without any ink being laid down. They eventually gave up and told me “it was a problem with my printer settings and they were unable to assist me.”

I then tried calling Epson. Spent an hour on the phone with them until they tried claiming that it was an issue on Adobes end and it needed to be resolved there as that’s the software I made my file..

If anyone has any advice, guidance or experience with these things, I could use the help direly… this has been bothering me to there point where I can’t sleep. And I have no idea, direction or understanding of how to fix this issue.

SOS TO THE SMART PEOPLE OF THE INTERNET AND THANK YOU SO MUCH TO ANYONE WHO STEPS IN.🙏🏻❤️