US user. I got a message saying that a passkey was added to my account. Went to go check it out and yeah, someone with a Samsung Galaxy (not me) added their passkey to my paypal account. So I change my password and note that my "primary" phone is a number to which I no longer have access. Mystery solved maybe? So I try to remove the primary number and... there's no option to do that.

I try to call for phone support since the chat clanker is worthless and... the AI assistant can't recognize anything I'm saying. I know the phone is working. I literally interview people for a living, I did it all day today, I'm quite sure I know how to talk.

So now I'm afraid that someone else will access my account, and... I'm not allowed to close it or lock it so it cannot be used.

Whiskey. Tango. You know the rest. This is disgusting and pathetic.

Hi. I've been using PayPal for a while now to track my packages since it was really easy to see and I have packages from UPS, Fedex, DHL, USPS, etc. etc. With the new UI update, I can't find the package tracking section anywhere.

Hey everyone, hoping someone here has run into this and knows how to get it sorted.

About 10 days ago I withdrew money from my PayPal balance to my bank account in two separate transfers. I've done this many times before and it's worked well, money received after two days but not this time.

Both showed up as "Completed" on PayPal, but nothing ever arrived in my bank account.

I messaged PayPal support and they gave me o per withdraw, saying the bank confirmed they received the money.

I called my bank's clearing department directly, gave them those exact reference numbers, and they searched their whole system. They said zero money has arrived under those numbers or to my account.

I'm stuck in the middle. PayPal says "the bank has it, here's the reference code", and the bank says "we searched those codes and there is literally no money here."

Has anyone dealt with this kind of ping-pong before?

What’s the best way to get PayPal to actually recall/trace the money back to my balance instead of just auto replying with reference numbers that the bank can't find?

Thanks!

So, I had money transferred in to my PayPal tonight. It came in as goods and services. What’s the likely hood it’s an honest mistake? As fr as I know the scams via Friends and Family. Not sure on next steps because PayPal won’t let me dispute it.

In the last 24 hours I have received two deposits of ~$15 each, sent to my PayPal account. Both show they were sent from someone with my exact first & last name. Is this a scam?

I’ve seen other people in the past who posted about the same thing happening in this sub but it seems like no one really ever answered their question.

I’m just a little confused, Pay Later says it’s for purchases between $30 and $1500, but it says I’m prequalified for $3800. Does that mean I can purchase something for up to $3800 with Pay Later, or does it mean that I could have multiple Pay Later loans that total to up to $3800?

Edit: still searching, I just learned that they also offer a pay monthly option which is under the Pay Later umbrella. Maybe the $3800 prequalified amount refers to this specifically? Any insight is appreciated!

I just refunded asap rocky tickets and sent them to my PayPal account that I used with a fake id, is there anyway I can stop this transfer? I know it’s really stupid

My friend who’s based in Germany send me money on my PayPal account, immediately after receiving it I went on to transfer them to my debit card, but it kept cancelling and telling me “please use another payment method this card was declined by your bank” I can’t seem to find the issue at all, and there’s no online limit for my credit card aswell which could be causing this, I’ve been desperate to contact my bank however I have severe social anxiety and I wouldn’t even know how to explain this issue in the first place, which makes zero sense, im actually lost please help

In Shoppers Canada they sell Joker Visa / MasterCard gift cards.
Has anyone successfully used a Joker prepaid VISA gift card to make purchases through a merchant that accepts Credit Cards on their site but the processor is PayPal?

I have an issue with a large purchase on eBay it doesn't use my default payment method which is an AMEX card and it will use another card is this a weird thing where they don't like to use AMEX with eBay?

I bought some collectibles from a seller for 1.6k over g&s and the seller did not tell me theyre breaking down and releasing a toxic substance (plasticizer), it can’t be seen but it can be felt. She’s refusing a refund saying she didn’t notice it. How should I go about my dispute? I’m worried I’ll get scammed out of 1.6k simply bc the damages can’t been seen and only felt

I ordered an item and paid through PayPal, but the seller shipped it to the wrong address, so I never received my package.
I’m trying to request a refund through PayPal, but I can’t find the “Item Not Received” option for my transaction. I checked the transaction details and the Resolution Center, but I still can’t figure out how to open a dispute.
Has anyone dealt with this situation before? Is there another way to report the transaction and request a refund if PayPal isn’t showing the option?
Any advice would be appreciated. Thanks!

Hi everyone,

I sometimes do private sales (selling collectible books) using PayPal Goods & Services. Recently, I ran into an issue where a buyer sent payment via G&S (fee was deducted), but no shipping address attached to the transaction summary at all.  It turns out they updated their account address right around the time of paying. Unsure if this is a scam technique or not, I refunded them anyway just in case. But from now on I want to make sure every G&S transaction I complete requires the buyer to confirm/select their shipping address at checkout so I never lose Seller Protection. 

For those who sell regularly via private requests (not attached to an e-commerce website):

1. What is the safest way to request money on the PayPal Mobile App to ensure the buyer is forced to input/select a physical shipping address?
2. Is using PayPal on desktop/Chrome significantly better or safer for creating invoices or Buy Now links than using the mobile app?
3. What is your go-to method for sending payment requests (standard Invoices vs PayPal Buttons vs direct Money Requests) to avoid address glitched transactions?

Appreciate any advice or best practices from experienced sellers! Thank you

I’ve had this notification for the past 2 years saying I need to verify my identity before I complete any transactions, honestly don’t even remember doing it but when I click it it’s always said they are reviewing my info and and they’ll get back to me in 2-3 days.. it definitely hasn’t been 2-3 days it’s more like years. Did I just miss the email where they actually got back to me? Anyways it hasn’t actually affected my account at all I can still complete transactions im just wondering

Hey paypal, I received an email stating that another email was added to my account. I did not do this and is fraud. I have tried every way to get ahold of you and the only way is to log in. I do not remember my password as I usually never use paypal. When I tried resetting my password it sent the confirmation to my email, followed the steps. This is where I get stopped. The next step want to send a confirmation text to my phone, but the phone numbers listed are not mine. I cannot call, email, or anything to get ahold of someone about this except to log in first. This is maddening and all I want to do is lock down my account or close it. At the very least let someone know what's going on.

Has anyone else had this problem?

Basically, in my PayPal portal after I login, I can scroll to the section where my PayPal Cashback World Mastercard is, but basically everything just says $0, like my balance is $0, my available credit is $0, I can't view any transactions or statements.

Using some basic brain power, the card attached to my PayPal account is NOT my actual PayPal Cashback Mastercard, the last 4 digits the PayPal portal shows me do not match to my actual physical card, and when I actually call the support number, they can see my account with the balance and available credit etc.

How can I get this wrong card unlinked from my PayPal so that the proper one can be linked? I have called both PayPal and Synchrony's support for this card, and they both just keep pointing fingers back and forth at each other as to whose job it is to fix it. How hard is it to unlink one account that is clearly not correct, then relink the proper account to my PayPal??

Every time I try to sign up for a PayPal account it says my name is an invalid format. I ensured that there was no spaces at the end of my name but it still won’t accept it. I’m not sure if they think my name is inappropriate or what but I can’t even get support from PayPal because I need to log in with an account to talk to someone but it won’t let me make an account so I therefore can’t talk to anyone. Any suggestions?

So i was using paypal as a payment gateway. But it got restricted in may and they said if there are no complaints, i will recieve the-money after 5 months.
This was in may , its going to be 5 months in october.
How do o get it? Do they automatically transfer the amount or do i have to write an email?
Kind of needed the money.
Please help!

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Good evening,

I'm not sure how long that notification has been there, but i just happened to click it see what it was and it said "finish verifying your id..pick up where you left off scanning your id and face".

I don't even recall ever attempting to do it the first time. Anyway, have all of you guys done it?

Do they give you a second notification if you still have yet to complete it and then they temporarily suspend you? Like all of us, if things are going smoothly for ya, you don't want to do anything. i haven't had a problem nor do I want one if i fulfill their request.

Anybody have any insight on this?

Thanks.

I haven't gotten a new photo id in 20 years.. I mean i've added some fat on my face,lol.. and ya know changed over time.. my hair isn't gray though.. same hair cut.lol.. i wonder if this current id would still work if it turned out I HAVE to do it.lol

after doing the invasive "ID proof", it then told me that 'they can't do that right now.':
"We can't transfer your crypto just yet

This may happen as an added layer of security to protect your account.

Trying again later may help fix the problem."

what is this about? there is zero support on their site.

I recently had to make a new PayPal account due to my last one getting hacked, and recently I’ve been atleast attempting to make exchanges with people and PayPal keeps showing them the warning to not send me money because they think I’m a scam. But where i’m confused is, some people have still been able to send me money, and I don’t know if they’re somehow getting past the block, or it just didn’t show up for them. How do I get rid of this?

Long story short my account was hacked and they used my credit card to by several takeaways, I opened a case for each one and today they were closed in the sellers favour then immediately a new case of each charge was made with a provisional refund. Is that normal for fraud cases? Or do I need to call PayPal about it. tia

A family friend sent me money and I’m trying to transfer it to my account. I noticed that my bank account wasn’t there anymore so I added it back in but when I try to authorize it it says that the instrument is bad?

I thought maybe it had to do with me being in a US territory but there was never an issue before and it shows up too so I have no clue. It won’t let it transfer to the card either even though i just used it yesterday so I’m really confused

So today someone sent me 300 through PayPal and I withdrew it instantly. An hour later they sent me another 400 and now PayPal is not allowing me to withdraw it? This is my third time using it I don’t understand. Customer service is useless