Hi guys, I've heard Superloop are problematic to leave.

I was charged $69 on the 13th of October. I know they have 30 days notice to leave. If I inform them today that I'm leaving, and then churn on the 12th of November, would I be charged for a full month?

Under the 30 day notice period, I believe it should just be for 3 days pro rata, but a few searches tell me otherwise.

Keen to get your expertise on this.

*EDIT*

Thanks everyone for your advice. I've gone back and looked at my bill, it's saying my last billing period ended 27 sep, payment date was 13 Oct, next bill 27 oct

My intent now is to churn over to someone. My reasonable expectation is that I will need to pay for the time from 28 sep until the churn date.

Step 1- tell them I'm churning Step 2 - churn Step 3 - monitor for unexpected charges and threaten TIO if they charge me for something I cannot use

Thanks again everyone.

Hey everyone, I’m hoping someone can help me figure out what’s going on with my internet because I’m honestly at my wit’s end with TPG customer service.
My internet has been completely down for 4 days now, and I’ve called TPG three times. Every single time, they make me do the same things: factory reset my TP-Link router, delete the table on the EWAN settings page, and re-enter all the settings. None of it works, and I keep getting nowhere.
I’ve also contacted TP-Link directly to make sure it wasn’t a modem issue. They got me to connect the blue Ethernet cable from my NBN box directly to my computer and manually set up a PPPoE connection. That didn’t work either, so they told me it was likely a TPG issue and that TPG needed to fix it.
I’ve already tried:
Factory resetting my TP-Link router multiple times.
Leaving everything disconnected for 30 minutes and reconnecting everything in sequence.
Deleting and re-entering the EWAN settings.
Connecting my computer directly to the NBN box and trying PPPoE manually.
Having someone come out to investigate. They said it was an NBN issue and that it would be fixed within 24–48 hours.
It’s now been 4 days, and my internet still doesn’t work.
I called TPG again today, and the woman I spoke to kept insisting that my internet was working and that I should have a connection, even though I clearly don’t. She was dismissive and kept repeating that I should have internet. Now they’ve escalated the issue AGAIN, and apparently someone needs to come out to my house AGAIN, even though someone has already been here.
I’m so frustrated because nobody seems to be actually investigating the problem. I’m just being told to repeat the same troubleshooting steps over and over again.
Has anyone experienced this with TPG or knows what could be causing it?
A few extra details:
ISP: TPG
Router: TP-Link
Connection: NBN
The router’s internet status shows disconnected, and the IP address, gateway and DNS fields show 0.0.0.0.
I’ve tried setting up PPPoE manually, including directly from my computer, without success.
Could this actually be an NBN line/connection issue, a TPG authentication issue, or something else? And is there anything specific I should ask TPG to check so they stop making me reset everything?
Any advice would be massively appreciated because I genuinely don’t know what else to do.

UPDATE: TPG has now escalated the issue again and is sending a technician to investigate the connection. They’ve also told me that NBN is responsible for providing the credit for the days I’ve been without internet.
I’m still confused because I’ve already had someone attend previously, and I was told the issue would be fixed within 24–48 hours. It’s now been four days with no internet.
Has anyone had experience with TPG saying NBN is responsible for the outage credit? Is that actually how it works, or should I be requesting the credit directly from TPG as my provider?

I got some very helpful advice on modem set up from the forum earlier this year, but am back for more advice as I haven't solved my issues.

I'm in a 2BR brick terrace inner north Melbourne. My NBN box is at one end of the house, near the TV. My work set up is front of house. In between NBN connection and WFH office is bathroom and one bedroom, including 3 brick walls. I've been having issues with weak signals.

As my first fix, I got a new Deco 2 pack mesh system. [TP-Link Deco X20(2-Pack) AX1800 Wi-Fi 6 Mesh Wi-Fi, WPA3]. One unit plugged directly into NBN box, and I have tried two spots for the second mesh extender. First I put it in my bedroom (second bedroom in middle of my house), and then I tried it in the front room near my office. In both scenarios my wifi signal is weak in my front room and is making work calls drop out.

Would I get any benefit from a third extender in my bedroom? If not, what the hell do I do? Would there be somebody I can pay to change or improve my NBN connection? Like create an outlet in the office as well?

Not sure if this is a red herring, but when I got my NBN first connected they turned up and said I was supposed to have an existing Foxtel cable they could use. I'd been in the house 5 years by this point and couldn't point them to any connection point and I don't believe they found one. They did something to connect somewhere. and I'm registered as having HFC connection but I don't know if I actually do have that.

My strata complex is currently in the construction phase of our FTTN > FTTP upgrade. The installations for individual units run from 20 October to 29 October. Mine is booked in for 20 October.

The generic timeline provided by Decon says up to 5 weeks between construction completion and Ready to Connect (RTC) for QA and testing.

Our strata is a 34-unit, semi-detached villa complex, all single storey. We have no central comms/utility room. They're utilising the existing telco pits and conduits (scattered throughout the common areas).

Would this type of install be 'simpler' (compared to something like an apartment building with telco infrastructure in the basement), with a quicker turnaround for RTC?

Or should I still expect the lengthy wait for RTC?

It's been a very long and tedious process to get to this stage, so I'm very grateful the upgrade is happening at all. But I hope I'm not anxiously waiting until December to switch over.

I live in Australia, and for the last few years we were with Optus , however the person who got the wifi is not here anymore and shortly after, the wifi just stopped working , we went to Optus to try and get a fix but they basically said they can’t do anything for us since we aren’t the buyers of the wifi and there’s nothing they can do for us.

It’s been a few months and we’ve just been buying data but it’s costly, I’ve never bought a wifi plan so how do I go about it and which plans are good, I was looking at Vodafone just now and they seem to have good prices but need help

Hi so I recently posted about high peak time (6-11pm) idle latency, with only my pc on was getting 90-200ms idle latency on speed tests, where playing high APM games this is a issue, download speeds seem to be fine, and the issue has only come about last few weeks.

My Pc doesn’t have WiFi, but I hard wired from PC to NBN modem and still same issue, off peak times the idle latency is a nice 2-10ms

Had a Vodafone tech out today who tested and said it’s fine (of course because it’s 9am on a weekday off peak), would these congestion issues i assume be ISP or fiber related, as in would moving ISP so someone who have more bandwidth make a difference? Or would all ISPs have same issue most likely

I’ve basically tried everything good has said to try, Ethernet cable is new, checked 1gbs connection etc..

Edit: Modem is just a standard Vodafone one, would trying a different modem work?

I’m in Melbourne. My neighbour’s aerial NBN lead-in runs from a pole in front of my property, across my driveway (and theirs), to their house.

I measured it with a non-conductive rod at 2.48m–3.21m above my driveway, and that was in spring, so it’ll sag lower in summer. I can touch it with a jump and delivery trucks have been unable to go down our driveway because of it.

From what I can find:

• AS/CA S009:2020 cl. 19.2(b) sets 3.5m over a residential driveway.
• Comms Alliance C524:2013 Table 2 sets 3.5m over a residential driveway crossing, and Table 1 sets 4.6m for lines over land vehicles can use.
• I understand S009 strictly covers customer cabling, and C524 isn’t ACMA-registered, so I’m treating them as benchmarks.

Street View shows it went up between Oct 2018 and Jul 2019. We were living here then and have no record or recollection of any notice, and we didn’t consent. My neighbour can’t help with any of this.

What I want:

1. Short term: make it safe by raising or re-tensioning it to a compliant height.
2. Long term: reroute it so it doesn’t cross my land, e.g. from another pole or underground on their side.

Questions:

1. As a non-customer, what’s the most effective way to get NBN to act? Reporting a hazard on 1800 687 626, a written complaint, or straight to the TIO?
2. If NBN tells me to lodge a paid “relocation works” application, how do I push back and get it handled as a non-compliant safety hazard instead?
3. Has anyone got NBN to reroute a neighbour’s lead-in so it no longer crosses your property? How did it go?
4. Has anyone FOI’d NBN for land access notices or install records for their own and adjacent property?

Thanks

Anyone with any positive recent experience with Vodafone Vision? I have read lot of negative reviews on Reddit from last year, wondering if the service has improved recently?

Anyone else with spintel still coping credit card surcharges in October?

Hey everyone.
My NBN has been reporting a “performance issue” for some time now..I am using HFC technology. The estimated restoration date keeps getting pushed back and is now just “unknown” my connection is so unstable, I’m losing so many upstream packets and often the HFC connection box just cycles as it seems to disconnect.. Optus is giving me very little information about the fault or ongoing repairs.. I was wondering if anyone else has had similar and how long it took for their service to be repaired.. ?

im moving to a new house which is on FTTN, and landlord said that the 2 of our neighbors dont want the shared driveway dug up so we can't get fibre installed in the near future. is fttn really as bad as everyone says it is? moving with my 50/20 plan on aussie.

Had a lovely wake up this morning to my phone getting mass notifications from the UniFi app about network access lost in 2 locations :( TPG site didn’t load earlier this morning, now that it’s up i can see reported issues with NBN, nothing on NBN offical site, and no info when clicked. Not the first time this has happened with TPG after swapping.

Moving into a newly built house which has FTTP in the area. The NBN box isn’t installed yet.

If I contact NBN to do it directly, would they do it for free (I read a $300 charge or something) ? I know you can do it through them or by contacting an ISP and then they book an appointment for you.

The issue is, I left this a bit last minute and I move within a week. Although the house was only practically completed two weeks ago. I found out about a pre-installation request and submitted it anyway.

I thought NBN box installation wouldn’t take too long but sources telling me that there is a decent appointment waiting time. What is the best route to go to install Internet the quickest?

I posted "Get GoodSort" (https://getgoodsort.au) here a couple of weeks ago and got some pretty fair feedback. Particularly about my questionable colour choices. 😄

So, naturally, instead of picking better colours, I built a colour and font customiser.

You can now:

- Choose a photo and generate a colour theme from it.

- Manually tweak the colours using HSV sliders or HEX values.

- Switch between light and dark modes.

- Choose your own font..

I also took the less entertaining feedback seriously and cleaned up the comparison UI, improved the plan rows, and made things a bit easier to read on mobile.

My challenge to r/nbn:

Make the prettiest or most hideous version of GoodSort you can and post a screenshot here. Also let me know if there's a specific font that you'd think would be better and I can add it.

And seriously, thanks to everyone who gave feedback on the original post. It's been genuinely useful. I'm still building and improving this thing, so keep the criticism coming.

https://getgoodsort.au

I’m with Optus and they don’t have working subreddit.
What happens if my modem stops working? Do they send another one or do I have to buy one?

Any recommendations for home internet? Im looking for nbn 100/20 to 500/40 but cheaper, hopefully around less than $100... Something that can handle 3D modelling and large infra syncing. How about Exetel, any redflags?..

Here is the floorplan of our house. The right hand side wall is in the boundary, however I could run a conduit on the outside of that wall (there have been already some electrical conduit and gas pipe there.

The blue marked wall (#1) currently has the electrical metre box. I have an ethernet cable running from that location to the above-fridge cabinet (#2). In that cabinet I'll put the router, home server.

Can I have the NBN connection box at #1, at the same level as the electrical box, or even higher? That area is fully under the cover, no sunlight, no rain (the edge of the roof goes lower than the height of the metre box.

The next option is in the open cavity above the fridge, behind the aforementioned cabinet for the router. This is actual my most preferred location. However, it is not easy to satisfy the 100mm minimum bends requirement.

Thanks

For context the past 2 weeks have been getting 90-100ms latency and slow internet after peak time (7pm), albeit it’s opticomm fibre and not NBN. It’s a wired connection from router to mesh unit upstairs and then an Ethernet from mesh unit to PC. Have FTTP, tried resetting router multiple times, no WiFi on pc, I assume this is a service provider( Vodafone) issue where as bandwidth at peak times is overloading on the lines so I’m potentially being re routed? Would changing internet providers who have more bandwidth fix this? Was promised 500 down 50 up and up peak times only get 1.5-10 down, but the latency issue is the main problem, go from 10ms ping on oce servers to 80-100ms ping

Has anyone here switched from Tangerine to Aussie Broadband (ABB) as part of an NBN upgrade? I’d love to hear about your experience.
I have a couple of questions about the changeover:
Do I need to cancel my Tangerine service myself before signing up with ABB, or should I let ABB handle the cancellation?
What’s the best way to avoid downtime or being charged for an extra month? If my Tangerine billing cycle ends on a particular day, can I arrange the switch so that my ABB service starts promptly and I don’t get billed for another month by Tangerine?
I’ve read that it’s better to let the new provider handle the transfer, as cancelling your existing service before signing up with the new provider can cause delays. Is that actually true?
My main concern is that if ABB doesn’t cancel my Tangerine service before 5 pm on the last day of my billing cycle, Tangerine might charge me for another month.
For anyone who’s made this switch, how did you handle the timing of the cancellation and activation? Any advice would be appreciated!

I recently churned to Dodo, currently on FTTN until FTTP upgrade is complete.

I have some services that run reverse proxy that weren't working so I notice that I have a CGNAT service. That's fine, I check the website and they say I can change to dynamic ("opt out of the CG NAT").

I ring customer service - the first person requires I accept there could be service degredation, speed reduction or buffering issues (not sure how but I accept)

then on hold another 15 minutes and the tech advises Dodo no longer offer dynamic IP address. I inform him it's on their website and he makes like he is doing me a big favour providing the service they advertise.

I have been changed over to a dynamic IP address, but I don't know for how long, or if it will be carried over when my FTTP upgrade occurs (they list as different services within the ISP dashboard).

I don't need (or want to pay for) a static IP and I know I should be using a cloudflare tunnel or some better way but my current system works for me.

Hi all

I reach out as I am unfortunately not receiving the advertised speeds on my Super loop Plan

I am on a "Family Max 500/50" however only ever receive just under 100mb download speed, upload speed meets criteria on both a Wired and wireless connection.

I am running a D-Link AX1800 Wi-Fi 6 Router with Cat5e cables.

I have gone through the settings in the Router but no avail.

Is the Super loop provider no good? Router outdated? Property cannot support 500 download? Something else entirely?

Appreciate any and all support

Looking for a new ISP, I'm eyeing EZI because they advertise good speeds and a static IP address. Does anybody have experience with this provider?

With superloop, but having constant intermittent drop outs upstream.

Lodged numerous reports and logs, requested NBN tech to no avail.

They keep coming back "yeah but it's working now".

Who's the best currently? Don't care about cost, just can't have frequent downtime.

Neptune? Aussiebb? Leaptel? Other?

I am currently with Tesltra on an NBN (HFC) 500 plan using the Telstra Smart Modem Gen 2 .

Recently it's been struggling with stable connection once multiple devices start streaming heavy content simultaneously.

Not sure if I need a new modem or can just buy a router to improve the experience.

Our household frequently has multiple people streaming 4K video, downloading files, so having strong multi-device management would be ideal.

What modem or router setups do you guys recommend for a household like this? Budget probably around $500. But can spend more if necessary.

Speeds taken from nbn box with cat6 cable. Is there anything I can do to fix this? Aussie broadband say speeds are on a best effort basis and no guarantees.