im moving to a new house which is on FTTN, and landlord said that the 2 of our neighbors dont want the shared driveway dug up so we can't get fibre installed in the near future. is fttn really as bad as everyone says it is? moving with my 50/20 plan on aussie.

Hi guys, I've heard Superloop are problematic to leave.

I was charged $69 on the 13th of October. I know they have 30 days notice to leave. If I inform them today that I'm leaving, and then churn on the 12th of November, would I be charged for a full month?

Under the 30 day notice period, I believe it should just be for 3 days pro rata, but a few searches tell me otherwise.

Keen to get your expertise on this.

*EDIT*

Thanks everyone for your advice. I've gone back and looked at my bill, it's saying my last billing period ended 27 sep, payment date was 13 Oct, next bill 27 oct

My intent now is to churn over to someone. My reasonable expectation is that I will need to pay for the time from 28 sep until the churn date.

Step 1- tell them I'm churning Step 2 - churn Step 3 - monitor for unexpected charges and threaten TIO if they charge me for something I cannot use

Thanks again everyone.

I live in Australia, and for the last few years we were with Optus , however the person who got the wifi is not here anymore and shortly after, the wifi just stopped working , we went to Optus to try and get a fix but they basically said they can’t do anything for us since we aren’t the buyers of the wifi and there’s nothing they can do for us.

It’s been a few months and we’ve just been buying data but it’s costly, I’ve never bought a wifi plan so how do I go about it and which plans are good, I was looking at Vodafone just now and they seem to have good prices but need help

Hey everyone.
My NBN has been reporting a “performance issue” for some time now..I am using HFC technology. The estimated restoration date keeps getting pushed back and is now just “unknown” my connection is so unstable, I’m losing so many upstream packets and often the HFC connection box just cycles as it seems to disconnect.. Optus is giving me very little information about the fault or ongoing repairs.. I was wondering if anyone else has had similar and how long it took for their service to be repaired.. ?

Anyone with any positive recent experience with Vodafone Vision? I have read lot of negative reviews on Reddit from last year, wondering if the service has improved recently?

I’m in Melbourne. My neighbour’s aerial NBN lead-in runs from a pole in front of my property, across my driveway (and theirs), to their house.

I measured it with a non-conductive rod at 2.48m–3.21m above my driveway, and that was in spring, so it’ll sag lower in summer. I can touch it with a jump and delivery trucks have been unable to go down our driveway because of it.

From what I can find:

• AS/CA S009:2020 cl. 19.2(b) sets 3.5m over a residential driveway.
• Comms Alliance C524:2013 Table 2 sets 3.5m over a residential driveway crossing, and Table 1 sets 4.6m for lines over land vehicles can use.
• I understand S009 strictly covers customer cabling, and C524 isn’t ACMA-registered, so I’m treating them as benchmarks.

Street View shows it went up between Oct 2018 and Jul 2019. We were living here then and have no record or recollection of any notice, and we didn’t consent. My neighbour can’t help with any of this.

What I want:

1. Short term: make it safe by raising or re-tensioning it to a compliant height.
2. Long term: reroute it so it doesn’t cross my land, e.g. from another pole or underground on their side.

Questions:

1. As a non-customer, what’s the most effective way to get NBN to act? Reporting a hazard on 1800 687 626, a written complaint, or straight to the TIO?
2. If NBN tells me to lodge a paid “relocation works” application, how do I push back and get it handled as a non-compliant safety hazard instead?
3. Has anyone got NBN to reroute a neighbour’s lead-in so it no longer crosses your property? How did it go?
4. Has anyone FOI’d NBN for land access notices or install records for their own and adjacent property?

Thanks

Anyone else with spintel still coping credit card surcharges in October?