I am extremely disappointed with my experience with Safe Ship Moving Services and would strongly advise anyone considering this company to explore other moving options.
I scheduled my moving services in April 2026 for a relocation from Dallas, Texas, to Missouri. My belongings were picked up on July 11, 2026, but were not delivered until August 17, 2026. That is 37 days without my furniture and personal belongings! Safe Ship Moving advertises an expected delivery timeframe of 0–10 business days for moves between 500 and 1,000 miles. Unfortunately, my experience was nowhere near that expectation.
Throughout this process, I contacted the company on numerous occasions requesting updates on my shipment. Communication was inconsistent, and I was repeatedly given estimated delivery dates that came and went without my belongings arriving. Rather than receiving clear answers or proactive communication, I constantly had to follow up myself.
What made this experience even more frustrating was that I had relocated to Missouri for a full-time internship. I spent several weeks in my new home without my furniture and other essential belongings. Because I had planned around the company's advertised delivery timeframe, I was forced to spend additional money purchasing necessities that I already owned but could not access.
For context, this was a $5,000 move. Given the amount I paid, I expected a significantly higher level of professionalism, communication, and reliability. Due to the extensive delays and inconvenience, I was informed that I would receive financial compensation. However, I ultimately received only $100, which was extremely disappointing considering the circumstances and additional expenses I incurred.
Another important detail potential customers should know is that Safe Ship Moving Services is a moving broker, not the company that physically transported my belongings. They contracted American Knights Moving and Storage to pick up and deliver my shipment. Unfortunately, when my belongings finally arrived, I discovered that my bed, dresser, and several dishes had been damaged during the moving process.
While I understand that unexpected delays can occur, the combination of excessive delivery delays, inconsistent communication, missed delivery estimates, damaged belongings, and minimal compensation made this an extremely frustrating experience.
My biggest disappointment is that I paid approximately $5,000 for a service that caused more stress, inconvenience, and unexpected expenses than I ever anticipated. Had I known this would be my experience, I absolutely would have chosen another moving company.
I rarely feel compelled to leave such a negative review, but I believe other customers deserve to know what they may be getting into before trusting this company with their belongings.
I would NOT recommend Safe Ship Moving Services. Please do your research, understand that they operate as a broker, and carefully consider your options before booking.