I am honestly SO disappointed and frustrated with Lululemon, and I feel like people need to know how this company treats its loyal customers.
I have been shopping with Lululemon for YEARS and have spent thousands of dollars with them every single year. I have always loved the brand, but this experience has completely changed the way I look at this company.
One day, completely out of nowhere, I got an error code when trying to place an online order. I reached out to customer service, and they told me the issue had been resolved. Except it wasn’t. I continued trying to place orders and continued reaching out for help MULTIPLE times over the course of MONTHS. Every time, I tried to get answers and figure out what was going on, and I was met with absolutely no real explanation or resolution.
After having to reach out for what was approximately the SEVENTH TIME last week, I received this email today telling me that Lululemon will no longer support my online shopping experience and that I will have to make all future purchases in-store.
Are you kidding me?!
Months of me reaching out, following up, asking questions, and trying to resolve an issue that I DID NOT CAUSE, only to be told I can no longer shop online? And not once throughout this entire process has anyone given me a clear explanation as to WHY this is happening, despite me repeatedly asking.
The issue itself is frustrating enough, but the complete lack of transparency and accountability is what makes this so upsetting. I have been a loyal customer for years, consistently spending thousands of dollars annually with this company, and this is how they choose to handle the situation? No explanation. No actual resolution. Just an email telling me to shop in-store from now on.
I have given this company SO much business over the years, and I genuinely cannot believe that after months of trying to get help, this is the outcome. I shouldn't have to chase a company seven times over several months just to get answers about why I can't make a purchase on its website.
Lululemon, this is NOT how you treat loyal customers. I am beyond disappointed, and I would really love to know how a company that prides itself on its brand and customer experience thinks this is an acceptable way to handle a situation like this.
Has anyone else experienced something like this with Lululemon? Because at this point, I am beyond frustrated and honestly questioning why I have spent so much money supporting this brand for so many years.