Switching energy providers probably isn't the most exciting topic on Reddit, but saving money and keeping more of it for yourself and your family in today's economy certainly is!
I've been with OVO Energy for the past three years and, to be fair, I've never really had any major issues with them. The service has generally been good, and I had no particular reason to leave.
However, every time my fixed tariff came to an end, the price seemed to creep up.
OVO also offers various rewards and incentives, such as the opportunity to earn free solar panels, heat pumps and EV charging miles. Whilst these might be attractive to some customers, they're not particularly useful to me at the moment. I'd much rather have a cheaper energy bill than rewards I may never use.
When my latest fixed deal was coming to an end, the new price I was offered worked out at approximately £700 more per year.
That was enough to make me start shopping around!
After comparing different providers and doing some research into customer reviews, I came across Fuse Energy.
Not only was Fuse the most competitively priced option I found for my circumstances, but the estimated cost was actually lower than the tariff I'd fixed with OVO a year earlier.
Naturally, I was a little sceptical about switching to a provider I wasn't particularly familiar with, so I spent some time looking into customer experiences and reviews. The feedback seemed largely positive, which gave me enough confidence to give them a try.
How has the switch gone?
Surprisingly smoothly!
Fuse handled the switching process.
I simply provided my final meter reading.
No unnecessary hassle or complicated paperwork.
The app is straightforward, user-friendly and provides the information I need.
So far, no complaints whatsoever.
It's still early days, so I can't comment on their long-term customer service, but my experience so far has been positive.
There's also a £100 referral offer running until 17 October.
If anyone is considering switching, Fuse currently has a referral promotion where both the new customer and the person referring receive £100, subject to the offer's terms and eligibility.
For transparency, here's my referral code:
GGFTII70572
Website: https://www.fuseenergy.com/app
I'm sharing this because I genuinely found a cheaper deal and had a positive switching experience so far. Obviously, everyone's energy usage and circumstances are different, so I'd always recommend comparing tariffs rather than assuming one supplier will be cheapest for everyone.
My takeaway?
Loyalty doesn't necessarily pay when it comes to energy providers.
If you've been with the same supplier for years, it's worth spending 15–20 minutes comparing what's available. Even if you're happy with your current provider, you might be surprised by the savings.
Energy bills aren't exactly exciting, but having a few hundred pounds more in your pocket each year certainly makes a difference!
Has anyone else switched from OVO to Fuse recently? How has your experience been, particularly with customer service and billing?
