Has anyone received the parachute hat in the UK? I preordered the parachute hat on July 10th. My order was sent on September the 13th and the package shows still being in New York customs as of September 20th. I requested for Sandbag to do a package trace or update me on how it’s moving along as of Tuesday, October 13th.
My response from Sandbag today is that they have to assume the package is lost and that I may reorder the item, subject to current stock availability.
I think it’s pretty poor that they didn’t even try to give me an update or show they requested a package trace but rather just refund me the money and tell me good luck getting another one. I have responded to the email but no response as of yet and there customer support phone line just says to leave a message.