Hi guys, I really need some help, and I’m hoping someone here might be able to offer some advice or point me in the right direction.

I’ve tried everything I can think of, and I’m genuinely running out of options at this stage.

Unfortunately, my phone has been lost, and there is absolutely no way for me to retrieve it. The phone had my SIM card in it, which is linked to my giffgaff account.

This is the same phone number I’ve been using and giving to everyone for the past 15 years, so losing access to it has put me in a really difficult situation.

I’m trying to report my phone as lost, block the missing SIM card, and ideally obtain a replacement SIM card so I can continue using my existing number. However, I’ve run into a problem that I simply cannot resolve on my own.

I’ve tried accessing the giffgaff app, but it requires me to verify my identity using either my phone number, to which an OTP would be sent, or my Google account. Unfortunately, I no longer have access to either of them, so I’m completely stuck. Obtaining access to Google is another issue in itself that I am trying to resolve.

I’ve also tried using the online chatbot to report the SIM card as lost or stolen, but unfortunately, I haven’t been able to get anywhere with it. There doesn’t seem to be an option to speak to a real person who could help me resolve the situation.

I even tried accessing the customer support forum, but that requires me to sign in as well, which brings me straight back to the same problem.

The situation is becoming increasingly frustrating because this phone number is extremely important to me. It has been my primary number for 15 years and is linked to virtually every account and service I use, including my email accounts and various other important services.

On top of that, my roaming GoodyBag may still be active, meaning I could continue paying for a service that I can no longer use.

Does anyone have any suggestions as to what I can do in this situation?

Is there another way to contact Giffgaff directly, report my SIM card as lost, verify my identity through an alternative method, and request a replacement SIM card while keeping my existing number?

I would be incredibly grateful for any advice or suggestions. I just need to find a way to speak to someone who can help me resolve this, as I’ve exhausted every option I can think of.

Thank you very much for your time and help!

I need help i ordered a Google pixel xl 11 pro from giffgaff and got it on a deal 857 pounds and free google pixel 2 buds.

When the phone arrived there was a small hairline scratch on the screen so I sent it back as it was bothering me for a replacement

Unfortunately the warehouse didnt have a replacement so they refunded me and cancelled my monthly contract.

I have since went on to order the phone again and its shot up to 1300 pounds. Surely I should get it for the price I got it originally?

I emailed giffgaff on their live chat and they said the only thing they can do is if I buy the phone outright instead of the contract they can pay me back the difference but unfortunately I do not have 1300 to hand and that's why I took the monthly contract out in the first place.

Is there much I can do about this I have raised a complaint and im gutted as I just wanted a replacement

Good day to all. I've been living abroad for many years. I need to maintain my Giffgaff number with an e-sim as all my accounts are linked to the number. Anyway, every 6 months I get an email from Giffgaff telling me that my number will vanish unless I top up or buy a goody bag. Then about 7 days later I get an email thanking me for my loyalty and that my number is safe. This has been happening for almost 2 years now. Is this normal? Has anyone else had this experience? Am I just lucky?

Hey, I’m currently outside the UK and trying to order a giffgaff eSIM. What should I enter in the UK postcode field during the order? Has anyone been in the same situation and figured out what to put there?

Thank you

Anyone else randomly getting a drop in signal, emergency calls only?

I live in a city, and I know what the coverage should be. Restarting the handset fixes it, but nothing else will. Could be my phone, but just checking.

IMPORTANT NOTE: Please allow 24 hours from giffgaff SIM card activation before submitting your PAC to giffgaff to allow a mobile number transfer (you might see error messages if you do this too early you see).

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How serious should I take this?

So i had an 18 month contract with giffgaff for 14 pound every month for unlimited data. I got a new card and forgot to update it and now giffgaff said to terminate my contract and rebuy with my new card. But now its saying that offer was promotional and i can no longer get it. It then said to buy a plan immediately so i bought the 6gb that had a promotional offer of an extra 34gb. But then when ive bought it its been like nah you cant have that extra so now ive just paid 8 pounds for 6gb which will get me absolutely no where in life. Anyone know what to do?

using nperf, then the test froze, did some checking and then saw this notification. Tried to use the website "bot" and the "community" but too slow on that handset. Any ideas how to get the SIM released, or my £10.50 back!?

Is this a good deal? And can I get a phone number with it without having to pay every month?

THANKS

I introduced a friend, got a reward, where can I spend that £5? I thought it'd come off my next bill but it's sitting in my home page.

I have a new iPhone (from the US) that has no physical SIM slots. I had used a GiffGaff eSIM on my old phone as well, but I wiped that phone before handing it to one of my kids to use. Seems like I made a big mistake :(

Now I’m trying to activate an eSIM for the new phone, but I can’t get past the verification code being sent to the phone number that is no longer set up. I tried changing the verification method to email, which works for logging in, but will not work for the activation confirmation.

Is there any way to get around this and restore my GiffGaff line to my new phone? Thanks for any ideas.

I live near a 5g mast but whenever I'm at home (inside or in the garden) I rarely get good signal. When I'm on WiFi it's fine but I want good signal for calls or when I'm in the garden.

Is it my phone causing this or something else?

I have a Samsung s24 on Giffgaff.

Hi, I saw that giffgaff was selling a Google pixel 10a for £250 + £10 plan.

I’m not sure if I’m missing something, but you can select a £10 monthly rolling plan and cancel it after the first month/ not activate the sim.

So, effectively you can get the phone for £260?

Thanks in advance.

My Giffgaff just got hacked and I've been SIM swapped. Support is down until tomorrow :( . What should I do?

Is anyone having issues connecting to the internet on the Giffgaff network today? I'm based in Manchester and it's been a struggle getting online via 4g for the last hour.

Hello, my partner had a monthly rolling contract of £12 with 75 GB of data. For some reason the payment declined and is telling her she'll have to rebuy one tomorrow when the contract ends. We've looked and the deals arent the same as they used to be £10 only gets her 20GB and £15 only 50GB. Is there anyway to get them to honour the payment she has been making for a while. It seems poor that an error is jacking up the cost.

I need a second (and potentially third) sim for my account. Do I really have to create a new account and manage it that way?

I switched to another provider and lost this number. Is it possible to get back? When I call it, it says it’s not in use

If you're like me who lives in a busy city centre, chances are you get an issue known as "bars without bandwidth", full 5G signal, yet WhatsApp messages won’t send and Google won’t resolve.

Here's why:Giffgaff uses O2's network.

O2 uses the low frequency radio waves (800 & 700 MHz) which reaches far (thats why O2 always win best coverage) but carries shallow bandwidths (think of it as packets of data). As a budget flanker brand under VMO2, Giffgaff sits lower down the Quality-of-Service hierarchy. When a cell tower chokes, data gets rationed, and Giffgaff users are the first to get zero throughput. Full 5G signal, zero internet.

Few things I've noticed that supports my claim:

1. Giffgaff literally has a dedicated Traffic Flow policy admitting they actively throttle, police, and ration heavy usage during peak hours to manage network strain for "fair usage". Never in my life have I heard of data being rationed. https://help.giffgaff.com/en/articles/245291-traffic-flow-policy

2. O2 aggressively rolls out O2 WiFi and WiFi Extra across city centres because their macro cell towers and low frequency bandwidths simply cannot cope with high traffic. If a 5G cellular network actually worked, you wouldn't need Wi-Fi hotspots propping up every high street. https://www.o2wifi.co.uk/o2-wifi/o2-wifi-extra/

One's a band-aid, another's a crutch.

Also! The agent wasn't helpful at all, kept suggesting that it's a user fault (sim is broken, phone problem, APN problem, restart device, swap sim, but none worked, so it's just waste of time and redirects the blame). A physical SIM does not decide to break only along specific streets while working normally outside of town. It's also a bad sign of customer service that they checked the wrong location, even though I gave them the exact postcodes! In the end they finally admitted "Giffgaff piggybacks off O2 masts... if you transfer to another network that uses O2 you might experience the same issue."

So I rest my case and its a goodbye from me! Marketing 5G is meaningless when neither 4G nor 5G can transmit basic data packets.

*reposting from my rant in community

Should I buy s25 ultra with excellent condition in £599? I am worried about display and original internal parts.

I had had a giffgaff phone for my daughter for a few years. Always £10, rolling monthly.

Recently I changed it to a 18-month contract for £8.

Now I get emails from them saying my credit is low, I must add credit, urgent, must add before tonight etc.

When I look in the account, the credit is indeed low, £3, but there is a saved card which I expected the account to be paid from. Does it not work this pay?

If I enable auto-top-up then I would always add £10 for an £8 contract.

Quite confused....

It’s pissing me off I’m so frustrated and I’m on a plan so idk what to do. It sucks because it never use to be like this but everyday this happens and I’m constantly having to log back in. This is such a rip off. Charging so much for barely anything.

Anyone else having the same issue :/

hello everyone , I’m looking for some advice

a couple days ago my SIM card got deactivated my number vanished and all my login details got changed that over 200 pounds got taken from my account, no-one can do anything until giffgaff get back too me , of course it says they get back in around 5 days but just wondering if anything like that has happened too anyone else and I’m really stumped on what I should do.

Hi guys. I'm trying to get a refurbished iPhone for my son (he's 15 for reference) because he definitely needs an upgrade as he currently has a pretty shitty android that can barely run any games or social media apps. It's his birthday coming up and he asked for a new phone and he said he doesn't mind if its refurbished as long as it's good enough for him. I'm also pretty sure he wants an iPhone now as he already has an iPad (yes he was an iPad kid) and probably will get a Macbook in the future.

I'm working on a pretty tight budget and felt like the best options were either the iPhone 11 - iPhone 13 and I think forking out for the iPhone 13 will be the best option but the best I could do would be "Good" grade (already a lot for me we aren't the richest). Wondering if I should get a lower version iPhone for cheaper (but maybe higher quality) - to be honest I don't really know just asking for advice. Should I perhaps not get a refurbished phone at all? Is a "Good" grade even reliable and worth paying money for?

Sorry for the bit of a rant but just looking for any advice. Thanks.

My old SIM stopped working and now I can’t get a replacement ffs 😭 What will I do now? Do you guys think they will bring international shipping back?