r/electrical • u/sp847242 • 14h ago
Sustained undervoltage event from electric company: Worth raising a stink over?
Recently I and a few hundred other power customers experienced a "sustained undervoltage" event. After about 30 seconds of flickering, incoming 120VAC went to 40VAC ±0.5V, and then remained stable at that level for about 40 minutes. I measured that at outlets on both phases, anywhere in the house, except for a few circuits that I had manually turned off to protect appliances. The outage map showed about 500 customers affected.
After 40 minutes, power went out completely, presumably when a work crew started repairs at the substation, and after 20 minutes, it was fixed.
I don't know if this is worth trying to escalate with the power company, or if this is in the category of "yeah stuff goes wrong sometimes, oh well."
Going by what I've read online, that wasn't a "sag," defined as substantially-reduced voltage that lasts between 1/2-cycle and 1 minute, and should be corrected by something automatically switching around at a substation. If the equipment can't correct it, then it should cut power entirely in order to prevent overheat damage to things like motors and some power supplies. The stuff I saw made it sound like sustained undervoltage should never happen, due to that potential for downstream damage.
I called the power company the next day, and after looking into it for a few minutes, all they could say was that their records show that a work crew was dispatched, and that the problem was fixed. So the rep either didn't have, or wasn't permitted to share, any details on what the cause was, or what was done.
Where I work is a business-to-business type place, and this sort of thing would result in a demand for a Corrective Action Report, wanting root cause and a plan on what would be done to fix it. But I'm just one customer among millions here, so my options for escalation are limited anyway.


