Hi everyone,
I recently applied for a Wio Business account for my Dubai-based mainland IT business, but my application was rejected. The only explanation provided in the email was that they couldn’t open the account due to their internal policy. My primary business activity is IT Infrastructure.
I’m trying to understand what might have gone wrong, as my business is related to IT services.
Yesterday, I received a verification call from Wio regarding the online publishing of games activity listed on my commercial license. I explained that I design and develop applications, including games, for publishing on the Google Play Store and Apple App Store.
I also specifically asked whether any additional approval was required for the online game publishing activity. The representative told me that no additional approval was needed and that it was just a verification call.
However, I received the rejection email later.
When I contacted Wio customer support to ask for clarification, they said they couldn’t disclose the specific reason for the rejection. They also clarified that the application was not rejected because of the online game publishing activity.
I have been working in the IT field for the past 10 years and am now planning to start my own IT business in Dubai. Naturally, this experience has left me confused, especially since I was trying to open a business account for a legitimate IT company.
Has anyone here faced a similar situation with Wio Business?
- Did you manage to find out the reason for the rejection?
- Did you successfully reapply, or did you open an account with another UAE bank?
- Are there any particular documents or compliance requirements I should be aware of for a mainland IT company that develops apps and games?
I would really appreciate hearing about your experiences and any advice you can share.
Thanks in advance!