Has anyone else experienced this with DU in the UAE?
I've been trying to buy an iPhone, and the whole situation has been extremely frustrating.
When I check DU's online store using a number that doesn't have an existing DU plan, the devices appear to be available. But when I check using my own account, which already has a DU plan, suddenly the same devices appear as sold out.
I thought maybe it was just an online glitch, so I went to around 4–5 different DU branches. The experience was very similar across the branches.
Staff tried to sell me a new plan alongside the phone. When I explained that I already had a DU plan, I was suddenly told the phone was out of stock, even though I'd initially been told it was available.
Something else that made me uncomfortable was that staff tried to move me away from the camera's view while discussing the plans and purchase.
At this point, I'm genuinely confused. If the phone is available, why does it suddenly become unavailable when they find out I'm already a DU customer and don't need another plan?
I'm not claiming I know exactly what's happening behind the scenes, but the fact that I've experienced similar situations at multiple branches AND online seems very suspicious.
I've raised concerns about this and am considering escalating the matter to TDRA.
My questions are:
- Does DU restrict device purchases based on your existing account or plan?
- Has anyone experienced the same thing, and did you manage to resolve it?
I'd appreciate hearing from anyone who's dealt with this. I just want to buy a phone without being pressured into signing up for another plan.