r/dropshipping • u/Ok_Wrongdoer8305 • 20m ago
Question Serious question: how many calls does your Shopify Payments / PayPal "customer service number" actually get?
Setting up Shopify Payments, it makes you enter a phone number that goes on the customer’s credit card statement. PayPal has the same “customer service phone” field. Shopify’s reasoning is that if a customer doesn’t recognize the charge, they call you instead of their bank (= fewer chargebacks).
I’m in a different time zone than most of my customers, so a 3am call from someone asking “what is this charge” isn’t something I can answer. Trying to figure out what people actually do here.
Would love to hear from other store owners:
What number did you put there — personal cell, Google Voice, a VoIP number, or something else?
Roughly how many calls does it get per month? (Zero is a valid answer, that’s what I’m trying to find out.)
When someone does call, what’s it usually about — “I don’t recognize this charge”, where’s my order, returns, something else?
Do you answer it, let it go to voicemail, or just ignore it?
Has not answering ever cost you anything (chargeback, PayPal dispute)?
just trying to understand if this is a real problem or if everyone’s just putting a dead number in there and moving on.
