Give AI 10 customer interviews, your brand guidelines, a solid brief, and the exact point you want to make.
It can still write something that sounds like nobody in your company actually talks.
That’s the part about AI writing that bothers me.
I don't think people don't want the information, in fact, the need is even more now.
What’s missing is taste.
A good copywriter knows which customer quote feels real.
- Which detail makes an argument believable.
- Which sentence sounds like a human wrote it.
- Which point needs to be pushed harder.
- Which clever sentence should be deleted.
AI can process all of that information.
I don’t think it can develop the judgment needed to turn it into something people trust.
And editing AI copy doesn’t fully solve this.
I used to rely on AI to make my copy shorter, cleaner, and better structured.
But I would often end up polishing something that had no real point of view.
So this is how I’d actually use AI in the writing process:
- Research first
Give AI customer interviews, reviews, sales calls, and product docs.
Ask it to find patterns, contradictions, and missing questions.
Don’t ask it to write yet.
- Build the argument yourself
Decide what you actually want the reader to believe.
This is where the copywriter earns their money.
- Write the first draft yourself
Even if it’s ugly.
Get the ideas, examples, and opinions down before AI gets a chance to flatten them.
- Use AI as a co-editor
Ask it to flag:
- vague claims
- repeated ideas
- weak transitions
- unsupported statements
- places where the reader may get confused
I'm sure you wouldn't be able to catch this yourself. For God's sake, don’t ask it to rewrite everything.
- Do a human taste pass
Read the draft as a buyer.
Cut anything that sounds like it could have been written for any company.
Add details only someone close to the customer would know (that's where research comes in handy)
Make the opinions stronger where they need to be.
- Use AI for final cleanup
Grammar.
Formatting.
Consistency.
Meta descriptions.
Titles.
Schema.
Content variations.
I think I can never beat AI in these areas. Why would I do these tasks manually when I can use AI for these?
This matters even more for SaaS companies publishing for Google and AI search.
You can optimize every technical part of the content and still lose the buyer if the article feels like it was generated instead of written.
AI can help you produce more, but a human still needs to decide what is worth producing.