I am a new manager ~5mos. I have three direct report supervisors, two interns that I directly supervise on a special project, and 17 people who report to my supervisors. Two supervisors are solid. I check in weekly, provide feedback, give recommendations, back them up when needed to upper management, and I can rely on them to manage their teams, follow-through with tasking in a timely manner, keep me informed of emergent issues, and run their programs.
Then there is the supervisor who was not selected for my position. He has presented a challenge from our first 1:1 onward. He requires multiple reminders to accomplish tasks, does not effectively relay my direction to his teams, does not hold his reports accountable (doesn't like to micromanage), and just doesn't put much effort into his tasks or teams. I honestly get the vibe that he is collecting a paycheck while he builds his qualifications until a better job becomes available.
I was under the impression that he had an alternative work schedule arrangement because he has shown up between 2-4 hours late for years and theoretically works late every day, but I recently learned that no such arrangement exists between him and upper management/HR. His teams invariably come to me because while I could leverage telework and the "touch the desk" policy for salaried employees, I show up every day for the full business day and am therefore available when he is nowhere to be found. Between his work from home day and alternative schedule, he is only in office for about 24 hours per week.
I acknowledge that I have failed to effectively hold him accountable for this behavior while onboarding. I was trying to be sensitive to the fact that he was not selected for management and leaned too hard into a gentle approach with verbal coaching and feedback, but I'm at a point where I'm having to manage around him instead of through him and check in with his teams to ensure that they received clear direction aligned with my instructions. They usually haven't or their direction as communicated by him comes out like a game of telephone, resulting in confusion and delay. I set up a weekly agenda for our 1:1s to give him a reference point for our discussions and add his inputs to my own. He doesn't seem to use it or reference it and fails to follow through. At most, he adds one discussion point while his programs aren't meeting minimum deliverables. I didn't create a paper trail to document this behavior early on because I was hopeful that I could turn it around and I was/am still trying to get a handle of all of the programs and my role.
Example: Quarterly impact reports were due this week. The report changed to another spreadsheet in a different file location. I communicated the change, sent the new file location I two separate emails, and followed up in our weekly meeting last Friday when the wrong spreadsheet was being populated by his staff, including the link one last time. I returned from my first PTO in six months to find that his teams had still used the wrong spreadsheet and that they were unaware of the change.
At my wits end, I finally confided with upper management that I was struggling with him and was informed that this was a known pattern and that I should have been debriefed on the situation in advance of assuming my position. It was also recommended that I phrase my evaluation feedback in a supportive, coaching manner and not come down too hard on him. Fair enough, I didn't effectively create a paper trail to support the review that I want to provide, but I'm struggling to provide positive feedback at all because my job would honestly be easier if he wasn't there (which he often isn't).
His performance evaluation is on Friday. I sent him the self-assessment form on 9/11 and requested it by 9/22 for a debrief on 9/28. I followed up in weekly meetings to remind him and ask if he had any questions or concerns. None noted, but he hadn't done them by debrief day, so I told him that we would need to reschedule and reiterated that I needed a week of lead time to prepare my inputs once his assessment was complete. He missed the deadline and sent the inputs last night, giving me two business days to prepare.
So here I am, debating on whether to provide a tepid evaluation followed by a candid debrief, or to once more try to bring him onto the team with a slightly more positive tone while starting the process of documentation. This is my biggest pain point, I know that I have made mistakes along the way, but I need this supervisor to step up or move on.