It's been a hot minute since I've seen an Aramex rant on this sub so thought we were all due another instalment...
The amateur parcel fumblers at Aramex just managed to deliver the second half of a two parcel consignment to me, a whole seven days after the first part was dropped in the middle of my driveway.
In between the first part arriving and the second, I was told three different lies.
At first when I queried over the phone why I only had one box and not two, aramex insisted that the delivery had not been completed at all. Once I had overcome their doubts about the existence of the first box in my possession they then claimed that there was an access issue for my house. Spoiler: there definitely isn't. In any case they had found a way to drop the first parcel on my flat access driveway, all of 5 metres from the street.
Next, when pursuing this again by email I was told that the driver could not find my address. Again, this was hard to reconcile with the fact that half of the consignment had already been delivered, that there are two house numbers visible from the street and that my property is readily findable on map services.
Finally, after increasingly robust overtures from both me and the company that had sent the parcel, I was told that they couldn't completely delivery because the parcel was over 25kg. I was invited to make a 1.5 hour round trip to the depot to collect it myself. Again this excuse was demonstrably false both by use of a weighing scales and by reading of the parcel label.
Got my parcel today, no explanation or apology. At some point I'll write them a shitty email, but I think they fuel their vans on customer disappointment, so they won't care.
Tldr Aramex really sucks. Sellers, please be aware that your own reputation risks being dragged through the dirt by use of this delivery company.
Ps. I do just want to acknowledge my 'parcel privilege' since I actually do have my parcels and I understand that others have suffered worse trauma