Wealthsimple user experience is great until you reach customer support. awful. multiple issues over varying subjects. never helpful they need better training of their agents. if their service was as good as their product maybe I’d fully make the switch from banks but the level of service is just awful.

check the fine print of all these promotions they run and don’t get sucked into their products without doing your due diligence or research.

Always misleading tbh! should see if there’s laws that can be enforced when you con customers to register or sign up for things like that

Still have not received an email to switch over my prepaid mastercard to visa… anyone having the same problem?? Already mid Oct and i think the card stops working at the end of the month? Does anyone know if my direct deposits will be affected ?

Is anyone using one of the Vanguard Income or Core Bond investments?

Thoughts?

Thank you.

Wealthsimple partnered with a few companies to provide a $10 credit if you use your wealthsimple card.

Anything worth getting for $10?

Hey, so I don’t make a post much like this as I am a fan of Wealthsimple for a while now.

However I am getting charged for genuinely no reason, and just randomly got charged 44.32.

there’s no charge in the recent statement saying I got charged for that much. And this happened twice now.

Why do I need to pay 460.65 when my statement is 344.81? Beyond me.

This is a separate card from visa infinite but another card released by Wealthsimple.

I don’t really use it but I have to see it everyday. Help please.

How do i deposit or cash a USD cheque? (From IRS)

a client from italy transferred me my payment (i use WS) and it’s been over 1 week almost two that the money still doesn’t hit the account. Same company sent me when I used RBC it was overnight. Was wondering if this is normal and if I should contact anyone

Has anyone else noticed that the household net worth calculation is adding your credit card debt to the total net worth?

I'd have expected it would have either ignored that in its calculation OR subtracted it from the total net worth.

Can i just say, i was super hesitant on how the wire for my deposit would land at the seller brokers brokerage today...but omg it was super easy. I was getting a little scared when I initiated at 9am this morning because it didnt appear to be moving or doing much but by 3pm-ish, it was sending and fully sent off by around 430pm! Status says completed. So so easy, only $15 and i didnt have to go into the branch. This is the future!!!

Isn’t this something I had to authorize or is it automatic?

Did not authorize stock lending but now I have a few cents returns from stock lending in managed and non registered accounts for the first time ever today.

Otherwise should I want this? can someone explain?

I have about 4 weekly buys set up, sometimes my order fills before 11am sometimes it’s before 3pm. I understand that someone needs to sell in order for me to get my weekly buy in ( sometimes parts of the orders a filled due to some being fractional buys ) but why the variance in the order being filled?

Today for example when I check the details on the orders, some of them were submitted at 3pm others were submitted at 9:30am, were they resubmitting because the spread in price was too large?

Someone please explain why the 'Highest Monthly Deposit' strike is no longer visible on the app, and also let me know how many times we have accessed the app?

I initiated a wire transfer from a US financial institution to Wealthsimple on August 28. The money has neither arrived nor been returned.

I've contacted Wealthsimple support repeatedly since September 9 and provided everything requested. Support has been useless: no resolution, no meaningful updates, and no clear ownership of the problem.

The sending bank has attempted to recall the transfer three times, but the intermediary bank says Wealthsimple hasn't responded to its requests.

My money is still missing, and I'm getting nowhere with customer support.

Has anyone dealt with this? How did you get your money back? Is there an escalation process or a formal complaint route that actually works?

Hello,

I was hoping to get some clarification on this recent promotion. The scenario is:

Net deposit: $5000 in Jan 2026. Qualified for the (un)real deal promotion, picked 3% for 60 months. Promotion is over.

New deposit: $5000 in October bank transfer. New total in savings account is $10000. The other bank offered better savings rate so I withdrew $5000 back to the same bank.

Now WS sent me an email saying I withdrew more than the 20% buffer and to redeposit $4000 which is within the 20% buffer. This makes absolutely no sense because the deposit was AFTER the promotion was over. My net is still above $5000. Help me understand their logic or am I missing something? Still waiting for a specialist to get back to me but even a fifth grader would be able to figure this out.

Hey everyone, starting to stress a bit. I switched my direct deposit to Wealthsimple about a week ago and tomorrow (Friday) is my first payday with them. With my old banks I'd get it Thursday around 10:45pm (NBC) or Friday around 4-5am (CIBC). It's Thursday morning and nothing has posted yet.
For those of you who get paid on Fridays, when does your pay usually show up with Wealthsimple?

Has anyone notice that Apple tech has disappeared from WS marketplace.

At least for thr core clients, not sure about premium or generation clients.

Are you guys able to trade E-Nano’s ? They come up in the search bar, but when I enter the order they don’t execute. It says order rejected. I can trade Micro and e-mini fine.

I saw that DINR offers 1000 bonus Aeroplan points when you sign up for their paid service, but it's not clear if you get the points if you use your Wealthsimple milestone reward to get DINR premium. Does the milestone reward get you the signup bonus or does it only apply when you sign up and pay independently?

I've had many cards in the past with various benefits. Each of the good ones had a yearly cost and decent benefits. Currently I carry the Amex Reserve Aeroplan card. The Costco MC with cash back. A BMO MC with cash back. And the WS Visa.

As far as overall value the WS card is the winner for me.

BMO - $100/year. The BMO card is annoying. I have to now apply cash to precious purchases to redeem. I hate it and barely use it anymore. It will be cancelled soon.

Amex - $700 per year staring next year. The Amex Reserve is great for earning Aeroplan points and has nice perks like a free checked bag, louge accessz zone 2 boarding, and stays reward points that can help you achieve star Alliance status. However it's very expensive and if you don't travel all that much the perks aren't all that useful. $700 goes a long way to making an airport experience better if you only fly a few times a year. I will probably cancel this card when my current year is up in February. The shitty part is this card has a companion pass you can get that you earn once a year but only after you pay the fee. The pass itself is of moderate value imo though.

CIBC Costco MC - No fee. Cash back is good but you only get it once a year and you have to go to Costco to redeem. The process is easy but why do I have to physically go get the money and why just once a year? I'll keep this one as Costco only accepts MC and it's free but it only gets used at Costco.

WS VISA Infinite - no charge - the benefits for this card such as insurance and the like is very similar to my Amex. The cash back is very similar to my Costco MC expect you can get it when you want with no physical store visit. It has become my favourite card and unless something big happens that won't change.

Anyway not a huge detailed analysis but just the general observations of someone who charges about $30-40K per month on my various cards due to work stuff.

Edit - Fixed WS MC to WS VISA...oops

I tried a few times to do an ATM withdrawal using the new prepaid visa card and it kept declining.

I finally talked to a rep, and they told me to use the credit card option instead of the chequing option and it worked.

Just in case anyone else has the same issue, hopefully it helps avoid a long phone call.

I've noticed this the past couple of months. My actual statement balance is over $2000 but the auto "Select" option is lower. The PDF is correct; the amount showing on the interface is wrong.

I almost just selected Statement Balance out of habit rather than checking the amount. Be careful when you are paying off your balance.

Looks like the WS Visa Cash back store now charges tax when trying to redeem the cash back for any of the products such as Apple or Monos etc. This must have changed today because up to yesterday, it wasn't showing the tax.