Hello everyone. I would appreciate some legal guidance from anyone familiar with UAE consumer protection laws, particularly in Sharjah.
If a customer purchases a service package from a clinic or service provider but decides not to proceed with all the procedures or services included, can they request a partial refund for the services that were never performed, even if they signed an agreement stating that payments are non-refundable?
If the establishment refuses the refund based on that clause, what legal options are available to the customer in Sharjah?
Has anyone experienced a similar situation and successfully resolved it through consumer protection authorities or the courts?
I would especially appreciate advice on:
Whether a non-refundable clause can prevent a customer from recovering payment for services that were never performed.
Which authority or legal process would be appropriate if a consumer complaint has already been closed without resolving the dispute.
Whether there are any affordable or free options for pursuing a civil claim in Sharjah.
I have already tried administrative complaint channels and am waiting for further responses. Before considering court proceedings, I would like to understand my options and whether pursuing the matter is practical.
I would be grateful for advice based on UAE law or firsthand experience. Thank you.