r/PS5HelpSupport • u/No_Maximum769 • 7d ago

can someone kindly help me

Post image

my region is UAE and i get this error when downloading free games. i tried downloading gran turismo and got this error, tried downloading 3on3 basketball and got the same error. tried downloading apex legends and it was fine, tried downloading the trial of wreckfest and it was ok. i have tried everything and still getting this. gran turismo and 303 basketball are NOT in my library or on my storage
any help highly appreciated

10 Upvotes

92% Upvoted

33 comments sorted by

1

u/Immediate-Chard2471 7d ago

Before you got this, and before installing the games, had you unlocked the console?

1

u/No_Maximum769 7d ago

never ever tampered with the console at all.

1

u/Immediate-Chard2471 7d ago

And do you have the guarantee? How long ago did you buy the console?

1

u/No_Maximum769 7d ago

its no a warranty problem i wish it was

1

u/Immediate-Chard2471 7d ago

Contact Sonic support and see what they tell you.

1

u/ShockerzGaming 7d ago

Sonic Support XD

1

u/Immediate-Chard2471 7d ago

Surely you have a better option, right?

1

u/Immediate-Chard2471 7d ago

Damn what I say, if you don't come to help, go fuck somewhere else.

1

u/ShockerzGaming 7d ago

im just wondering who sonic support is

1

u/Immediate-Chard2471 7d ago

Follow these steps: You need to download the official PS App on your phone and log in with the same UAE account.

1

u/Immediate-Chard2471 7d ago

Search for the problem games (Gran Turismo or 3on3 Basketball) within the application store.

1

u/Immediate-Chard2471 7d ago

Click the "Add to Library" or "Download to Console" button. In the vast majority of cases, the download will start remotely on the PS5 without the error appearing.

1

u/Immediate-Chard2471 7d ago

Tell me if this helped you in any way, or what happened there.

2

u/No_Maximum769 6d ago

thanks for ur help. no dice. same stuff. using the ps app i click on add to library and i get 'unknown error' and so download doesnt appear. i can confirm now its a software ps store issue not hardware. i can also confirm that sony sucks and that this is very frustrating

1

u/Immediate-Chard2471 6d ago

At first I thought that the problem was that you had released it, now I see that the real problem is the little attention that Sonic gives to its people and its products, giving way to piracy. The only solution.

1

u/Immediate-Chard2471 6d ago

Or if you are afraid of pirating it, you can restore the factory one and sell it to someone, there is always someone who buys these things, if you want you can sell it to me, I will put some hardware in it and with me that will not fail.

1

u/Past_Succotash6772 7d ago

That code that shows up CE-..... google it and see what comes up might say something useful

1

u/No_Maximum769 7d ago

totally not useful...done so

1

u/Past_Succotash6772 7d ago

I understand. Do you have enough free space ?

1

u/[deleted] 7d ago

[deleted]

1

u/No_Maximum769 7d ago

not connected thru app but i did log into my account on desktop and tried to add the same game to library, and it said something went wrong - with no error number

1

u/thelatinokid33 7d ago

Sign out and Sign in on PSN: To sign out of PSN >

Go to Settings > Users and Accounts > Select Other > Sign Out | To sign in PSN > Access the sign-in screen by going to the home screen and selecting Settings > Users and Accounts > Select Account > Sign in. 

Restart the PS5: Restart your PS5 system. 

Try again and see.

1

u/TEKASH1ME 7d ago

hey another reason why this could br happening is due to the recent ps store update for the currencies, i live here too and i had some similar issues around my playstation (not the same issue but other similar stuff)

2

u/No_Maximum769 6d ago

yes probably, but right now its october 9th and everything should have been updated and done. i am still having the same error. try downloading my 1st gran turismo and/or 3 on 3 basketball and tell me if it works

1

u/No_Maximum769 4d ago

did u try again when the store was updated?

1

u/West_Vegetable9500 6d ago

Same issue here

1

u/No_Maximum769 6d ago

i also found the finals suffering fom this. and of course we dont know how many other games. seriously r/playstation what the hell guys

1

u/West_Vegetable9500 6d ago

Did u found any solution?

1

u/No_Maximum769 6d ago

no...but switching to the new xbox is really an option tbh
r/playstation r/xbox

1

u/West_Vegetable9500 6d ago

I can see that some apps I’m in some games can be downloaded and others no

1

u/No_Maximum769 2d ago

guys we are all getting nowhere like this. we need to cause some seious noise. i can take initiative on this but i really need ur support in signing and sharing an online petition form.

please sign this and share it:

​Title: Fix PlayStation Network Error CE-112987-8 for UAE/Dubai Regional Accounts Immediately!!!!

​Target Decision-Makers: PlayStation Support, Sony Interactive Entertainment Executive Management, PlayStation Network Regional Operations

​Petition:
​To Sony Interactive Entertainment and PlayStation Support:
​We, the undersigned PlayStation community members, gamers, and consumers using the United Arab Emirates and Dubai regional PlayStation Network (PSN) store, are issuing an urgent call to action regarding the persistent, unresolved Error Code CE-112987-8.

​Following Sony's recent backend update to integrate local currency usage into the Dubai/UAE regional store, an entire segment of the player base has been completely locked out of accessing content. This error specifically and aggressively triggers when users attempt to download free titles, betas, demos, and trial games—such as 3-on-3 Freestyle, My First Gran Turismo, and The Finals—alongside various other digital storefront titles. The store incorrectly flags or processes these downloads, resulting in an immediate CE-112987-8 error, regardless of using the PS App or the console's PS Store. 

​For over a week, affected users have exhausted every troubleshooting step prescribed by official channels. We have collectively performed:
​Full license restorations and account re-sign-ins
​System database rebuilds and cache clearances in Safe Mode
​Complete console power cycles and network reconfigurations
​Countless support interactions and ticket submissions
​Despite doing everything required by official guidelines, our support tickets are continuously met with automated loops, generic workarounds, or total silence.

​As a direct result of this negligence, user confidence in the regional storefront has completely collapsed. We players are now actively hesitating to add funds to their PSN wallets or purchase paid games. Common sense dictates that if the platform cannot reliably process free trials, demos, or free-to-play titles, consumers risk losing not just their time and effort, but their hard-earned money as well. Experiencing financial vulnerability on a premium gaming platform is completely unacceptable and unworthy of the Sony brand.

​Furthermore, the UAE gaming community demands more than just an immediate backend repair. We demand appropriate compensation—whether through store credits, extended subscriptions, or official goodwill gestures—for the ongoing psychological distress, wasted time, and relentless frustration inflicted on loyal consumers over the past week.

​We demand that Sony Interactive Entertainment escalate this issue to backend engineers immediately, bypass generic support scripts, deploy a permanent server-side fix to resolve Error CE-112987-8 for the UAE region, and properly address the community for this lapse in service. Fix our regional store, restore our trust, and honor our accounts.

https://c.org/HjJzJZMkML