r/OnlineDatingApps • u/StarStarer73 • 4h ago
General Discussion Tinder: Horrible customer experience
On Tinder, I paid to be a Gold member. Recently, the app seemingly randomly told me that I need to reverify my photos. I hadn't changed them. Ok, I do that. It then tells me:

Everyone of my photos clearly shows my face. I am alone in all but one of the photos. It is clear that I am meeting this requirements. So, I emailed support. I went back and forth a couple times sharing screenshots of exactly what I was seeing, including my profile photos. They eventually respond with:

Zero indication that they care to resolve the problem or acknowledge it as a bug.
I try deleting my account and the app, and then setting it up again with all new photos. I still get the same error. Keep in mind, being verified is crucial to success. So, ok, I just won't use Tinder anymore. Probably for the best.
I request a refund. They reply:

What do I do about this? Credit card dispute? BBB report? Talk to a lawyer? I know that doesn't make sense from a financial perspective, but I am thinking about it as a matter of principle.