On Tinder, I paid to be a Gold member. Recently, the app told me that I need to reverify my photos. I hadn't changed them. Ok, I do that. It then tells me:

Photo verification failed
To try again, upload profile photos that:
Clearly show your face (no sunglasses or face coverings).
Have only you in the image.

Everyone of my photos clearly shows my face. It is clear that I am meeting this requirements. So, I emailed support. I went back and forth a couple times sharing screenshots of exactly what I was seeing, including my profile photos. They eventually respond with:

Thank you for your response and we're sorry we couldn’t be of more help in this situation. Unfortunately, this is all the support we’re able to offer at this moment. We appreciate your time and understanding.

I try deleting my account and the app, and then setting it up again with all new photos. I still get the same error. Keep in mind, being verified is crucial to success.

I request a refund. They reply:

Refund requests can only be accepted within 14 days of the transaction date. Since your order was processed over 14 days ago, we're unable to issue a refund.

What do I do about this?

I’m sure you see many profiles where women mention that EQ is important to them and that
they’re seeking a man with high EQ…that is, if you’re reading profiles. But I’m curious…how do you feel about EQ mentions on profiles? And how are you swiping when you see them?