Hi everyone! I need some help with my Motorola Moto G75 5G.
My phone shows that it is not Play Protect certified, and because of this, I am having problems with Google Wallet. When I try to set up contactless payments, Google Wallet tells me that I need to factory reset my device. However, I don't want to erase all my personal data without knowing whether this will actually fix the problem.
I bought this phone online through Mercado Libre, which is a very popular online marketplace in Latin America, especially in Mexico. The phone came with its original factory software, and as far as I know, the bootloader is locked. I have not intentionally installed a custom ROM or rooted the device.
I have also checked for system updates, but my phone says that there are no updates available. I find it strange that a phone running its original software would have this certification issue.