I work as an assistant to a loan officer, and honestly, I'm getting a little burned out from chasing borrowers for documents all day.
It's always something. Someone forgets their W-2, someone sends a pay stub that's 2 months old, someone uploads only the first page of their bank statement. So you email them, wait a couple of days, send another email, and sometimes end up calling them just to get one missing document.
Meanwhile, you have 10 other files waiting for you. 😅
I'm curious how other people deal with this because it feels like such a time suck.
A few questions:
1. Who checks the documents on your team? Does the LO do it, or do you have an assistant or processor handling everything before pre-approval?
2. What's the worst part for you? Getting incomplete documents, checking everything manually, or just trying to get borrowers to respond?
3. How much time do you spend chasing people every day? I feel like I spend more time sending follow-up emails than actually moving files forward some days.
4. Do Floify, Arive, Encompass, etc. actually help with this? We have tools, but I'm curious whether they really make a difference or if you're still doing most of the chasing yourself.
5. Would you trust something that automatically checks the documents and tells borrowers what's missing? Like, if someone uploads a bank statement with a page missing, it catches it and emails them directly asking for the complete statement. Would that be helpful, or would you rather handle it yourself?
6. Is there anything you've found that actually works? Templates, automated reminders, specific software, anything. I'm open to suggestions because this process is driving me crazy lately.
Would love to hear from other assistants, processors, and LOs. I can't be the only one dealing with this every single day.