For context, I exclusively use Mercari on my phone, I have 2FA via both SMS and Email.

I wake up to 23 notifications from Mercari on my phone, which is quite unusual for me as a seller, as I'm just a small time seller. I open the app and see that my profile picture and name was changed to fit the common Mercari admin scam and that the malicious individual who got into my account had DM'd over 50+ people to try to scam.

Overall I'm quite puzzled because I know I wasn't cookie logged since I definitely never tap any sort of links on my phone as I use it exclusively for apps, messaging, and calls, so I have absolutely no idea how someone could get into my account and it didn't notify me via email or SMS. Maybe another data breach happened? None of my information was changed, my email was the same, phone number, password and so was the banking information. They didn't use my card for any purchases either and luckily I didn't have a balance. I don't know how they were able to access my account and I'm not sure why my account was the target to be the catalyst of this scam, they could've done the same thing with any account really, I don't think reviews really change anything when it wouldn't really make sense to have them to be able to pull this off.

I immediately secure my account by checking all my information and resetting my password, and then I started messaging back all the people that the scammer had DM'd to tell them to ignore the message and not to do what it says so they don't fall for the scam.

I contacted customer support and surprisingly they replied within 10 minutes, but told me that my situation was more advanced so they would notify other teams. A few hours later, someone else replies to my inquiry and honestly they don't really do much except ask me to reset my password, restore the email to what it was previously (It wasn't even changed in the first place), and they asked me for my ID verification.

At this point, I thought everything was all good to go and that I could move on, however, a few hours later, my account is restricted for "unusual activity". Not really sure why, I'm assuming that despite me contacting support immediately and prior, they still put limitations on my account after everything was resolved? So I contact them again today, sort it all out and go through the same routine as before. So far, everything is working properly again and my account isn't limited anymore, but why on earth does imposing limitations on account DELETE ALL YOUR LISTINGS?

Overall, I think Mercari needs stronger security, especially when the current security they have is seemingly easily bypassable. Other apps would automatically secure your account for you if the login IP and location are suspicious. Additionally, I don't think account limitations should delete all of your listings, why doesn't it just de-activate all of them instead?

I am new to Mercari. I have made exactly 5 purchases since opening my account a couple of weeks ago, all with the same card. On Tuesday I tried to make another and got this error. Weird, but okay. I know I have the funds available, but I try a different card anyway.

Second card gives me the same error. Try a third card that is through a different bank. Same error. Call bank to make sure that there's nothing on my end with he first two cards making trouble. They say everything looks good, the purchase should be able to go through.

I double check the billing address and card info and try again with the first card I used; no dice.

I let the seller know im interested but that I'm having trouble with Mercari. She kindly puts the listing on hold for me and we work together so that I make an offer and she accepts it to see if that changes anything. Nope, doesnt work.

I reach out to Merari cx service. They tell me that my account looks good and it should work, but that the seller needs to fill out a form in their settings for taxes. I convey this to the seller, let her know she can all cx service to confirm or get help. She says okay and when I see her message a few hours later, i message her back to say "okay, let me know when that's done and I'll try again."

As soon as I send that I get a Final Warning from Mercari because I'm "spamming users with messages". She's the only person I've been messaging. Immediately panic bc what do you mean I'm on a final warning? Ive been using this account for 3 weeks at the MOST and have never gotten a warning before.

I try the purchase again, hoping that she took care of it and too nervous to message her in case I get banned: Same. Error. I finally message her and apologize. Tell her it didnt go through and that I'm getting warnings for messaging her and that I'm sorry for wasting her time for two days.

She apologizes as well bc she's never seen anything like this happen before and doesnt know how to help.

TLDR: Made multiple purchases with the card on file before starting to get this error. My bank says my card is good to go. Mercari says my account is good to go. Still getting this error. Now on final warning for"spam messaging" the seller to sort out the purchase. Anyone else seen this before?

So disappointed. 😞 I'm not looking to sell often but it was my first time selling a few items on Mercari. 3 sold fine with no issues then the 4th someone completely lied. I ship same day and pack everything nicely, communicated super well and made sure to let me know if she had any questions to let me know. She told me she didnt get confetti in her shipment (she did) then she said it didnt look brand new even though its been sealed completely in original package, had tags still on and sillica package, and was even folded inside how the item was given to me. I've had the package in a closet for a year so it's probably very minor wear and tear which was noted? Either way she gave me a review that was a lie. Luckily she still gave me 5 stars but I really dont understand why anyone would do that. 🙄 I wish mercari would let you dispute. I have pictures of the package and the confetti that was inside.