Last Friday I noticed my 20-year-old water heater was having issues. I suspected the recirculating pump. I called this company, and a few other local companies. The one I ended up working with was available same-day, so I ultimately went with them. I told them beforehand that I was looking for a recirculating pump with the full explanation as to why I wanted to go that route. I was OPEN to being corrected after inspection but no way in hell would I trust it at first. Whenever someone gives you a replacement quote, try to get multiple. And if you have a family member who knows things it can be helpful to have an advocate in your corner.
He showed up on time and was a nice guy. I do own a big house, so contractors usually see dollar signs. Lowest quote was for replacing the recirculating pump which is exactly what I asked for (w/ added warranty), one was for replacing with new tank water heater, last choice was going tankless. Once again, my water heater is 20 years old, so I don't feel like the replacement options were scammy at all to mention. When I went with just the recirculating pump there was no sigh, nothing to make me feel less than. Got that part swapped out right away and water is flowing perfectly to temperature must faster.
Basically, they did what they said they would do. I do not feel like I was overcharged, lied to, or pressured. Better than when I lived in FL. TX hospitality is nice