In my area there is a ton of triplexes with only fire fire escape style stairs and no elevators. With some of these orders being 30 plus items with Waters, I've been disregarding the customer's notes to leave at the door and leaving at the bottom of the stairs. I recently pulled a hamstring carrying Waters upstairs so I've made it my policy to text the customer saying that if they want to come down and help I'll be more than glad to to help them but only if they are there. Otherwise I'll be on the first floor.

Most customers are very polite with this request. Some coming down and just grabbing it themselves, some saying I can just leave it on the first floor. No problem. But I have had at least one now that has completely taken away the tip and don't think that's completely fair. It's not quite a disability but when I'm a worker and have a injury and this is my only source of income, I don't think this is an unreasonable request.

Any thoughts? Do you guys deliver upstairs?

Recently, I have noticed a lot of shoppers with their kids in my area. Today I saw, I kid you not, a family, three kids, and one actual baby in a booster seat and all a baby.

I am pretty sure Instacart itself does not condone it but obviously some people have to? Like that baby family was mom dad three kids and the baby.

Anyone work Instacart using a fold phone? Do you find it’s different than using a standard phone? Good or bad?

I accepted an offer today for $20.60. I get done with the order they gave me $18.60. Why do they do that? It seems like it’s not right and the other thing is yesterday I had one order and there was like three things the lady wanted that was not on the shelves and the replacements she didn’t like so I had to refund her three times. Well that went against me really bad yesterday.

I've been splitting time between NE Ohio and near Columbia SC.... Markets seem to be about the same size but the discrepancy in pay is just astronomical.

Yesterday I was out for 6hrs...was sent 149 batches... Over 60% were under $20 and over 30% were under $15

The few that were over $25 - either 80 item tripples or going 40-50 miles

But here's what I don't understand - down here lately I either make 200 or 0 there's no in between... I meant it's always been worse than Ohio, but not this bad... In Ohio the 200 days are only weekends but avg weekday is like $120-$150

So people who live down here how tf do yall deal with it? I csnt even multi app with Shipt because I see maybe 10 offers a day on there and they are all tiny orders which you know won't tip.

I'm tempted to tell my gf we are gonna stay in Ohio. It's too fucking hot to sit in a car for hours. Ohio is a guarenteed 700-1k a week...

Quads are back in the phx market after being gone for 3 months or so, the pay has been off of and on hovering at 4.80 to 4.05 back and fourth for a few days looks like they made it back to the shit 4.05 pay alongside brining back quads.

so i did this batch today on my way home from class. i do these costco orders because usually theyre high paying and there isnt a costco around where i live
they order from costco to have it delivered around 45 minutes away (around 43-45 miles) but im already heading that direction anyways.
so i accept this batch because its $111 freaking dollars!
but at costco everything is ginormous. and in this order there are 70 items. i didnt realize how much 70 items is but it is a lot. and its like boxes of big stuff, laundry detergent, water bottle packages etc.
it takes me over an hour to get everything, like 20 mins to load into my car, 45 minute drive, and like 20 mins to unload and walk to their doorstep.
anyways im not complaining i have $111 more than I had-
but, i realized, the customer tipped me $96, and the batch earnings are only $21. and the persons order came up to over $800 so im just confused how they get the batch pay.....?

Right now is my turn guys :C

I grabbed a 40 item triple batch that was perfect bc it ended near my house and I was wrapping up after it was done. Ended up delivering customer C's bags to B and realized at C's delivery.

I panicked, told C what happened, went back to B, swapped and got everything straightened out but B had already reported as an incorrect delivery.

Do I contact support and give my version of events or just take the hit when I'm notified and ride out the hit? I've seen a couple posts saying there's a food safety issue doing that but that didn't click until I read it after the fact. Both customers were understanding and appreciated the effort so I'm at a loss....

Is anyone in here an insta cart shopper over in Tampa / Clearwater? What’s your experience over in this area? I’ve hit a few amazing unicorns, but sometimes it is slower due to the volume of shoppers being high. Costco is my rock, absolutely.

Ok i probably should have checked this but seriously is one day before ok two? whats the threshold it says best if by on that day thats not expired? can anyone give me guidance

No way this is the EXACT same order ! But on 2 different phones lmaooooo

Even the miles are different wtf is this bro

She wanted me to leave it at the desk. 😡. How are people so stupid??

Anybody seen this? I just saw this before going online. They’re going to start making us take pictures at checkout?! I hope it doesn’t mean we have to put groceries in the cooler bags inside lol

Absolutely nothing.

I’m still watching the same four people go into Costco at the opening every day while not even seeing any of those orders.

In fact my earnings are down $200 a week since hitting the 40s; and I’m actually trying to get an earlier start than usual, too.

Haven’t seen a quadruple in at least a few months. Great….. 😑 And I’m willing to bet this order would probably easily been a 35-36 dollar triple, but of course IC has to throw in a no tip order on top of it

What started out as a slow day, ended up being a great day to kick off the week and I missed my usual Costco drop but got blessed with being patient and these gems came out!

I haven't been doing instacart very long, only a few weeks at this point. So far everything has been relatively smooth and pleasant. Today I accepted a double batch, shopped both orders at the Kroger and delivered customer A with no issues. When I saw the delivery notes on B it said that they wanted it handed off at the apartment because they were disabled. Ok, no problem. I get there and knock and the man yells to come in (using my name). I opened the door and let him know that I don't go into customers' homes, but that I would leave his 3 bags inside his door in the entryway. It was dark and creepy in there, but I could see him on the sofa a few feet away. He said "no, you need to bring them to my kitchen and put them in the fridge." I repeated that I don't enter customers' homes as it's a safety and liability issue. He then FREAKED out screaming and swearing at me that I shouldn't be doing orders if I'm not willing to "deliver properly" and told me to take "that shit" back to the store. As I shut the door something hit it, so he also threw something at me. Like WTF? He didn't even tip on his order. Customer A tipped $25, so I didn't realize B stiffed me until after I accepted. I'm a 4'11" woman. I'm not going in some random dude's nasty apartment taking the risk of being in the next true crime documentary.

I believe this classifies as a unicorn and I literally screamed when this came on my screen!! I was hoping and praying I wasn't being tip baited lol I had just missed a $55 order and was beating myself up and then I got this ughhh after a year of IC I finally got my first $100+ order. I'm currently platinum and thought only diamonds see these kind of orders but I guess everyone else was shopping already?? It was close to 11AM these were the most anxious two hours of my life because I was sooo scared they'd take off the tip lol

They rip non stop! Giant tiger recently changed their bags to smaller paper ones and they are so thin now. A couple weeks ago I was at Walmart and they had no paper bags, so I had to get the reusable ones. During check out I couldn’t complete it because “the bag wasn’t approved”. Another IC shopper beside me was already on the phone with support for 15 min trying to get the same issue resolved. She had like $300 order she said.

5miles, 98 items… what are the chances of a bait and switch ?