r/GoogleMessages • • Apr 17 '25

Reporting an Issue with Google Messages? Please include this information!

39 Upvotes

Hey r/GoogleMessages community!

To help the Google Messages support team troubleshoot issues effectively, we kindly request that you include the following details in your posts when reporting a problem:

  • Carrier and Country: This is the most critical piece of information. Knowing your carrier and country helps pinpoint network-specific issues.
  • Device Make and Model: Let us know what phone you're using. This helps in identifying device-specific bugs or compatibility problems.
  • Google Messages App Version: Please ensure you are using the latest version of the Google Messages app. You can check this in the Google Play Store.

How to update Google Messages (and set apps to Auto-Update):

To keep your Google Messages app updated and ensure you have the latest features and bug fixes, it's helpful to set apps to auto-update. Here are instructions on how to do that: https://support.google.com/googleplay/answer/113412

Providing this information in your initial post will significantly speed up the process of diagnosing and resolving your issues.

Thanks!


r/GoogleMessages • • 19h ago

New Google Messages Feature: Circle to Search a Message to See if It's a Scam

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droid-life.com
18 Upvotes

r/GoogleMessages • • 13h ago

is Apple pushing iOS 27 update?

3 Upvotes

is apple pushing iOS27 update by force? I noticed sending high quality videos on iOS 27 between androids are much clearer


r/GoogleMessages • • 12h ago

Emojis not showing properly?

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0 Upvotes

Howdy everyone, potentially weird issue here. Certain emojis aren't displaying properly? I texted myself and they show up fine in the preview but the actual message itself? Shows these boxes. I have a Samsung Galaxy S10+.

Additionally the RCS chat functionality in general seems to be weird. It says it's connected and that I'm RCS chatting, but the color is off. Usually the chat bubbles are a dark blue, and in my messages, despite it saying RCS, show up as the SMS light blue. Any fixes? It seems like RCS might be a little busted at the moment, scrolling through the subreddit. I've tried uninstalling and reinstalling, toggling RCS on and off, restarting my phone, toggling show as simple messages on and off, everything I could think of.


r/GoogleMessages • • 20h ago

Keyword Filter

4 Upvotes

It is simply unbelievable that they don' t have keyword filtering on the app. I cannot block the barrage of political garbage that is sending the same message from a different phone number every time!


r/GoogleMessages • • 1d ago

Deleted messages not in Trash

1 Upvotes

When I delete conversations or messages they typically go to the Trash but for a few conversations if I delete a messages it disappears entirely, anyone else have this happen?


r/GoogleMessages • • 1d ago

Question How do I get back to the beginning of a very long conversation?

6 Upvotes

Aside from swiping down for several hours, I mean. Is there actually a way to do this? Crazy there isn't a scrollbar in Android's top SMS app.


r/GoogleMessages • • 1d ago

Persistent unread for 1 specific contact... Plus another issue

1 Upvotes

T Mobile USA

Samsung Galaxy S25 Ultra

running messages.android 20261002.00.RCOOphone. samsung_openbeta_dynamic

There's something else strange going on as well with the same contact. When I open the messages from this one contact, it always opens to a portion of the thread from October 2nd, 2026. Always the same spot and I have to click on the hovering notice that says 2 new messages.

It will scroll down to the new message I received. When i back out and go to the messages list, it still shows 1 unread message just for this same contact. This notification will only go away if I send a message to this same contact. But the process starts over when a new message is received from this contact.

I've left the beta program and went back to the standard app. Tried clearing the cache. Tried force stopping the app. Tried marking all messages read. Tried making this not the default app. I've sent feedback. Left a review on the beta version before switching back.

I don't understand this. I have maybe 100 text threads and there are no other issues. For the life of me I cannot get this to go away. I'm at my wits end and not sure what else to try.


r/GoogleMessages • • 1d ago

Deleting old images

3 Upvotes

How do you delete old images shared in google messenger? Even after deleting a conversation i can still see old images shared when looking at the contacts information.


r/GoogleMessages • • 1d ago

Printing message thread

1 Upvotes

So due to issues with professionalism among other things I need to print out a message thread that goes back 5-6 years. The only way I have found to do it is copy and paste. I am hoping there is another way so it includes dates etc
Any ideas??


r/GoogleMessages • • 2d ago

Discussion Google Messages Web still has no export button — I built a 100% local tool to export threads to PDF and SQLite

2 Upvotes

Hi r/GoogleMessages,

Like many of you, I've always found it frustrating that Google Messages for Web (messages.google.com/web) doesn't provide a native way to backup, print, or export conversation threads — especially when you need complete timestamps and photos for personal records, family archives, or formal use.

To solve this, I built MessageCopy Pro (a desktop Chrome extension).

Here is how it works and what it does: - 100% Client-Side & Private: Your messages, contacts, and pictures never leave your machine. Zero cloud servers, zero analytics. - No smartphone app required: It uses the official Google Messages Web pairing via QR code. - Clean Two-Column PDF: Exports long threads (tested on 20,000+ messages) with exact second-by-second timestamps and inline photos. - SQLite & JSON Exports: Produces a structured SQLite database with Full-Text Search (FTS5) for querying message history locally.

There is a free discovery version available directly on the Chrome Web Store to test on your own conversations: https://chromewebstore.google.com/detail/messages-copy-export-pro/cfhodefknkjadifkhbpnokfjooafieno

Website & documentation: https://messagecopypro.com

I would love to get your feedback: what features, export formats, or improvements would you like to see next?


r/GoogleMessages • • 3d ago

Change color

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13 Upvotes

Had an update this morning and first thing I noticed was this color is now different or also the one that shows the other person is typing. Its a brighter blue color that's not easy on my eyes :/ any way to change this color? Ive tried notification settings, google message settings, ive tried going to dark mode, themes. Nothing seems to change that specific color.

Edit to add model and android version: Samsung Galaxy S25+ Android Version 17


r/GoogleMessages • • 2d ago

RCS No Longer Encrypted After Upgrading to Pixel 11 Pro

1 Upvotes

I upgraded to a Pixel 11 Pro yesterday from a Pixel 9. On my Pixel 9, most of my RCS chats were E2EE, including most iPhone users. However, ever since upgrading, none of my chats are E2EE. RCS seems to be working otherwise, but I have lost encryption. Anyone else experiencing the same issue or has anyone found a solution? I'm with T-Mobile in case that's relevant. Thanks!

Update: I called Google support, and it sounds like the issue may stem from not disabling RCS on my old phone before transferring eSIM to new phone and doing a factory reset in preparation for trade-in. They referred me to an online Google page where they can remotely disable RCS for phones you no longer have access to. They said to disable RCS on my new phone as well for 24 hours. I'll see if that works and report back. In the meantime, I'd love to hear if anyone has seen success through that process.

Update 2: After resetting RCS on my old phone through Google's web app and waiting 24 hours, the problem is still there. I will continue working with Google, but I'm not holding my breath. Will update here if I find anything that works.


r/GoogleMessages • • 2d ago

關於Messenger的技術問題

0 Upvotes

因為我很好奇,心裡有點奇怪的感覺,思考了一會兒,我決定從友情出發問這個問題。

問題在於我朋友最近好像要求我的另一個朋友傳遞一些信息,表現出他對「技術問題」的無辜。

他告訴我的朋友他這段時間收到了我發來的長信息,但我發的消息是寫於今年七月。他說他從Messenger那裡沒有收到任何信息,將其歸因於Messenger的技術問題。此外,他也告訴我的朋友,他無法聯繫我,因為我限制了他的帳號。

我的朋友只是通知了我這個信息,沒有跟我說任何額外的內容。我只是回覆他「我知道了,謝謝」。然後,我仍然在反思這件事到現在。

然而,我感到奇怪的原因是,在我發送那個「有技術問題」的消息之後,他在通知我的朋友之前尚未回覆我。而且,從我這邊看,我發送消息後兩週才收到了他的「已讀」信息。

因此,我思考著我是否應該毫無疑惑地原諒他?這真的是純粹的技術問題嗎?我對此感到好奇,希望有人能解決我的問題。


r/GoogleMessages • • 2d ago

People are not getting my texts and I can't see there's how do I fix this?@

1 Upvotes

r/GoogleMessages • • 3d ago

Question End-to-End encryption between android and iPhone

2 Upvotes

I have been eagerly awaiting the implementation of end-to-end encryption between Android and iPhone devices. Upon checking my friend's phone, I noticed that the end-to-end encryption toggle is enabled on his device; however, we are still unable to receive end-to-end encrypted messages from each other.

Could you kindly advise on the possible reasons for this issue and, if possible, provide guidance on how we can achieve end-to-end encryption between our devices?


r/GoogleMessages • • 3d ago

Is carrier services still required?

5 Upvotes

I'm having an issue I'm trying to diagnose that involves rcs. Background: stock pixel 10 pro running the latest versions of everything from the play store. Activated on Google Fi, as are other pixel users I reference below.

I can't get e2ee rcs with any iPhone users, at all. Each of them has the setting turned on, and even has e2ee rcs with other pixel users that are mutual contacts. I seem to be the odd one out.

I discovered I had the carrier services app disabled, so I reenabled it, but..... Still nothing. What's weird though is the play store entry seemingly allowed me to fully uninstall it, so I did, and that also didn't seem to change anything about my rcs situation. I downloaded it again, which predictably did nothing.

I've tried clearing the data for Google messages, carrier services, and even deleting my SIM and reactivating it. Nothing has changed the state of my rcs messages with iPhone users. Given that it's all my iPhone contacts, even new ones, I'm the only common denominator.

Is carrier services even part of the equation anymore? Has anyone had any luck getting e2ee working with iPhones? Is it still rolling out? I've hounded several iPhone people into making sure they're updated...


r/GoogleMessages • • 3d ago

Camera app (Z Fold8 Ultra)

1 Upvotes

Hi, first time poster here. I was wondering if anyone knows if there's a way to change the camera app that Messages uses to the Galaxy one?


r/GoogleMessages • • 3d ago

group chats totally broken? splitting into 1 on 1 chats with broken messaging?

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3 Upvotes

might be an issue with my carrier but since about noon today my work group chat will not work and my coworkers numbers have been popping up in my inbox with 'cant load' messages like this-- can't text them back either.

can text other people like my mom perfectly fine

while looking it up the shitty ai overview said it was a currently ongoing google bug? any info on that????? any fixes if that's not the case? thanks


r/GoogleMessages • • 3d ago

For anyone who wants to keep the timestamp on a thread

Enable HLS to view with audio, or disable this notification

10 Upvotes

All you do is swipe to the left from the right edge and hold. I do think this is only while you're in the thread. Not sure if anyone already knows this.


r/GoogleMessages • • 3d ago

Question messages app will not open

2 Upvotes

I got a new phone yesterday and everything was working totally fine until this morning. All of a sudden, the messages app won't open and it just keeps giving me notifications that it's "doing work in the background." I've tried getting people to message me but none of them go through. I've tried updating the app, did multiple software updates on my phone, restarted my phone, and force stopping the app but nothing works. Has anyone else had this problem? is there a way to fix it?


r/GoogleMessages • • 4d ago

Losing my mind transfering RCS images to new phone

3 Upvotes

My Pixel 7 died and I am trying to restore my rcs/mms/sms messages on my other phone (Pixel 9, Android 17) from a Google One backup. I have a different phone number now but from what I read that should not matter for restoring. The backup still shows under other devices as "Google Pixel 7 · 4 days ago" with SMS & MMS messages: 3 GB so I know the images are in the backup.

- Texts and call history restored fine

- Every MMS/RCS picture shows "restoring" and never downloads

- Left it overnight on Wi-Fi and charging but no change

I tried this a few times and even tried the Android Switch app manually on my new phone but nothing seems to restore the images. I'm losing my mind here and have lost a lot of faith in Google One and the backups so any help is appreciated.


r/GoogleMessages • • 4d ago

How do I remove this?

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10 Upvotes

For the love of me I CAN NOT get these names of Lorenzo and Jessica under "conversation" removed. I dont even know how they were added here. But it seems I have to individually change the settings for each person now. It's annoying since I have tried removing them from conversation, when under "default settings" selecting them and unselecting them does nothing, I can't remove them at all. Any help please!!!


r/GoogleMessages • • 3d ago

Question previews for links

1 Upvotes

I’m using Google Messages for Web to access SMS messages from my dad’s Samsung Galaxy Z Fold6.
Some messages display normally, but certain messages (which i need the most, and contain a link) show the warning “For your security – View this message on your phone.”

i know this is a thing but on his actual phone, these messages sometimes show a “Tap to load preview” button. If he taps it, the message then becomes visible on my Google Messages for Web session. If he doesn’t, I only see the security warning.
I’ve already enabled “Show all previews” in Automatic previews settings, but it hasn’t fixed the issue.
Why does tapping “Load preview” on the phone remove the security restriction on the web version? Is there a way to make these previews load automatically so the messages become accessible on the web without anyone having to tap them manually?
Has anyone experienced this or found a solution?


r/GoogleMessages • • 4d ago

Question How to Not Have a Message Marked as Read

4 Upvotes

I had a bad conversation and turned my phone off halfway through because I realized something. I have read receipts on, but I don't want to mark any new messages as read when I open my phone again. I left google messages open when I turned my phone off. Is there any way to open my phone without seeing the messages? I have an android.