Looking for a reality check from fellow New Yorkers on tipping etiquette for hybrid/counter-service spots. What are tipping expectations for places where you get your own water and utensils from a communal bar?
I frequent a Malatang place in Manhattan about once a week. The concept is for you to grab a bowl, pick out your own raw ingredients from a fridge, weigh it, and pay upfront at the counter. The kitchen cooks it, and the only "service" is a runner bringing the bowl to your table and eventually clearing the dish.
I’m a light eater, so my bill is usually on the lower side. I typically leave a flat $2 tip (which comes out to around 12% for my portion size) because nevertheless I’m dining in.
However, they recently updated their POS screen to a percentage-based layout. The default options are now high, with the default at 20%. The last two time I went, I manually adjusted the default to 18%, which I don’t think was unusual behavior, but the cashier gave me the dirtiest look both times.
I’m not anti-tipping (although I’m not a fan either), I always tip a standard 18-20% at traditional sit-down restaurants (and occasionally 22% if the service was exceptional).
I fully acknowledge that I am dining in. But I draw the line at being treated poorly for not hitting 20%+ at a place where I literally had to walk back up to the counter just to find my own chopsticks because they couldn't bother bringing them with the food.
What is the general sentiment for these types of places? Are we supposed to stick to the typical full-service 20% tips at Malatang counter spots, or is the cashier being a bit entitled?