I really need some advice on a NY vehicle title situation.
I moved from NY to NJ and need my NY title in order to title/register my financed car in NJ. The lienholder is Toyota Financial.
After months of going back and forth between Toyota, NY DMV, and NJ MVC, I finally learned that NY DMV originally issued and mailed my title, but I never received it.
On September 4, I went to a NY DMV office in person and paid $20 for a duplicate title. DMV says the duplicate was mailed, but I never received that one either.
So at this point NY DMV has apparently mailed two titles, and neither one has reached me.
The car currently has no plates and no registration, so I cannot drive it. NJ MVC basically needs the physical NY title before I can finish the NJ title/registration process.
The bigger problem is that I’m shipping out for military basic training in less than two weeks, so I need to get this resolved or at least have a reliable way to receive the title before I leave.
I have tried calling the NY DMV Title Bureau/customer service repeatedly, but the lines have just been busy.
What can I actually do at this point?
Is there a way to:
have NY DMV investigate where the duplicate titles were mailed?
have another title mailed to a different/secure address?
get expedited help because I’m leaving for military service?
have the title sent directly to NJ MVC or my lienholder?
speak to someone at the NY Title Bureau without endlessly calling a busy number?
I don’t want to just go back to DMV, pay another $20, and have a third title disappear in the mail.
If anyone here works/worked for NY DMV or has dealt with a duplicate NY title that never arrived, I’d really appreciate knowing what you did.