r/Corfu • u/Kristinamickunaite • 9d ago
Green motion absolute scammers
I booked a car through Carjet where Greenmotion car and van rental were providing me the rental. We had to walk from the airport to the office as the details of how to get there was not clear. We asked another rental company where the office was and were given the directions. This person had warned us to make sure we took photos of everything as the company was very bad. Upon arriving at the office there were issues with payment due to my card being blocked. There was an old man who drove me to the airport and back whilst I unblocked my card at the ATM. We were in the office for 2 hours trying to sort the issue out. Within those 2 hours there was 2 different people dropping their rental off and were being charged for damages that they did not do. We didn’t play any mind games to the situations as we were trying to sort out the blocked card issue. We were asked if we would like to take out excess insurance but I have that with my bank so did not need it. When the payment finally went through, we were taken to our rental car. We were taking photos but was being distracted by the old man (same man that took me to the airport and back) who was trying to hurry us and move us away from doing our own inspection. This old man was becoming more and more frustrated with us and kept saying everything was fine when we were pointing out damages. When we drove off the car was making a strange noise and felt like it was going to breakdown on us. We drove from the office to our apartment and no where else. The next day we decided to go to Greenmotion to see if we can change the car as it felt unsafe. We were made to wait for over half an hour until the young man Dimiteriz (spelt wrong) was free to test the car. Whilst waiting there was another couple having issues with their return as they to were being told about damage that was there and not recorded on the paperwork. The rental company agreed to swop the car and were doing an inspection. The young man asked us if we took out insurance with them and we said no. A couple of moments later he asked if we had a video of the car before we took it. We only had photos as the old man was rushing us so was unable to take it. A few moments later the young man informed us that there is damage to the car which is positioned underneath the back passenger seat driver side. We were looking at where he was saying but couldn’t see anything. It was only when we got on our hands and knees that there was a dent under the car. We explained to the man that we had only driven the car to the apartment and back to their office and that we were being made to rush by the old man which now makes sense why he was rushing us. The old man didn’t get on his hands and knees to check for damages so it was missed by him. The young man said he would look at the order history and see if the damage was recorded on them as the damage clearly looked old. After a few minutes he said there was nothing recorded so he was checking with the damage repair team to see if this damage was reported. He hadn’t heard back from the team but was provided a quote on how much it would cost to repair. The cost was €473.07 which turns out is the maximum they can charge. We had refused to pay and asked see the history of the car but he refused. He also refused to wait for the damage repair team to confirm that the damage had been reported. He was becoming very aggressive and told us no matter what we do or say, we had to pay. He threatened to take the full amount of our deposit if we did not pay him the repair cost. He refused to let us take the new rental until payment was made. We felt we had no option and felt forced to pay for damages we did not cause. We had then gone on to Reddit / Trustpilot and found that hundreds of people have had the same issue with this branch and that people were forced to pay as they would have missed their flight. This is unacceptable behaviour and conduct. How this company is still allowed to operate and scam tourists is disgraceful. I made a formal complaint and request for previous rental assessment on this car to be provided (individual names and details to be redacted) and proof that the car is now in the repair shop being repaired. A receipt of this as well to be provided. There was no clear email address on their website other than the reservation email which does not work. We asked the other branch for the customer service details and the one he gave us also didn’t work (luckily we tried it whilst in the office). He then had to phone the airport branch and ask them for the details. The email address was a gmail so already feels dodgy. Have given them 5 days to respond so let’s see if they do, I won’t hold my breath waiting! I have made formal complaint about both Carjet and Greenmotion to Green motion CEO , International Customer Services , European Car Rental Conciliation Service (ECRC) as well as the Greek Ministry of tourism with screenshots of previous scammed customers too.