r/Celiac • u/TraditionalPass4136 • 12h ago

Product Warning Celiac Cruise

I just want everyone to know that your cruise trip can become partially or entirely a bus trip, and that the cruise company's normal policy of offering partial refund or the option to reschedule for a different cruise does not apply to Celiac Cruises.

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19

u/UnexploredEnigma Celiac 12h ago

How does that happen?? What was your experience

50

u/TraditionalPass4136 12h ago

Water is low on the Danube right now and so they've changed the itinerary to be partially by bus (2 days on busses, 5 days on boat as of right now).

In the fine print of the legal documents it says they don't even have to ever put you on a boat. They can bus you from start to finish with no warning and that will be fulfillment of the contract, no refunds required.

The boat is run by amawaterways and normally when they change an itinerary due to low water levels they offer you the choice to accept the new itinerary with a partial refund, or else to get credit towards a future cruise.

We've just been informed that does not apply to Celiac Cruises.

Meanwhile there's the question of how they are handling celiac safety for the bus part of the trip. I have felt like all their communication about that has been weirdly ambiguous.

20

u/UnexploredEnigma Celiac 12h ago

That's terrible. Ill be sure to book a non-river trip then.. That's a really expensive trip to just be bused.. I'm sorry that happening to you and hopefully its still a good trip.

2

u/warriorprincess71 5h ago

Oh my... sorry this has happened to you. And thanks for letting us know!

-16

u/Penelope742 10h ago

Cruises are environmental terrorism