I sold a couple of cards to a guy some weeks ago: each card was sleeved and put in a toploader. Both toploaders were put in an ultra pro sleeve and sandwiched between two small pieces of cardboard. I also added some bubble wrap for extra protection.

The buyer received the parcel and, without any explanations, left me a "Neutral" feedback, with "ok" as a comment. No other details.

I contacted them to ask if they could tell me what went wrong, you know, so that I could improve for future sales. No response. Zero.

I then contacted CM support to ask if they could help me out, as I basically received a low feedback for no apparent reason. They told me that the only thing I could do was submit an official feedback revision request through the order page. If the buyer rejected it, I could then contact Support again.

So I followed their instructions. The result? Request denied. No explanation, no feedback, nothing. I still have absolutely no idea what was supposedly wrong with the order.

At that point, I was finally able to formally appeal the decision and ask Support to review the case.

Result? My request was rejected by support as well. Again, no explanation given.

I opened another support ticket asking them to at least explain why the appeal had been rejected. Their answer? "Ratings reflect buyers' personal experiences, and they are not required to provide an explanation.".

I'm honestly furious at this point. I now have a low rating with absolutely no idea what the buyer was unhappy about, and Support has decided to uphold it without providing any further explanation.

For context, the buyer registered on Cardmarket just three weeks ago and had only one other purchase before mine. On the other hand, I've been on the platform since 2020 and have ~280 reviews, all with the highest possible rating.

And now I have to keep this random unexplained low rating.

I know it's a small thing, but I'm so frustrated right now.

Sorry for the rant, everyone, and have a nice day!

EDIT: just to clarify, I'm not furious about the review itself - I'm just not ok about how support endorses this behavior.

Guys, my kid is looking to add a bunch of cards to his Pokemon collection.

He only collects the special cards from all the Sword and Shield sets.

He gave me a list with ~400 cards he'd like to have and I'd like to get as many of the cheaper ones(for now) in big bundles so I can save on shipping and maybe get a better deal for multiples.

What sellers do you guys recommend, so I don't waste 682 years of my life and 58 billion euros looking for these cards?

Thanks!

Someone in Belgium has clearly opened my letter and it’s been put in a bag to say damage from sorting machine?