r/AskAJapanese • u/TriviaGlutton • 22h ago
MISC Theft at Tokyo Station
UPDATE: User error it is! The bag was not stolen, we had two people emptying multiple lockers and one swore that he had tried all of them. He had not. Bag recovered. I'm sure that I will feel embarrassed as soon as I can feel anything but tired. Thanks, all, for your thoughts and concerns.
I just had my bag stolen from a locker at Tokyo Station. My family arrived via shinkansen from Kyoto and rented several lockers to store our bags for two hours. When we returned, all the lockers except one worked perfectly. The last one failed to recognize the QR on our ticket. It then showed the locker as locked, but available. We paid to rent the locker again to open the door. It was empty. I had seen two employees opening a locker down the hallway earlier. I went back to that spot and they were gone. I checked with JR East lost and found; nothing had been turned in. Station security suggested that we talk with police. We found a very friendly and helpful officer who helped us call the company (the only way to get help is via telephone - God help you if you're not fluent in Japanese) to no avail.
Does this happen often? Does anyone have any suggestions about how to get my things back? Is there anything else I should know? Thanks for your input.
EDIT: The policeman at the station suggested that we check in to our hotel and have the hotel help us file a police report. I need that report to file a travel insurance claim.