r/AnimeCollectors • u/Flimsy_Soil • 13h ago
MediaOCD Issues
I had preordered the Vampire Princess Miyu blu ray from MediaOCD and was excited to receive it, but the slipcover came misprinted (misaligned, cut off on the top, and tilted - obviously a mistake and simple/cheap to replace).
I emailed them and their customer service person stated that rather than sending a replacement, I would need to make an additional purchase so they could package a replacement slipcover with it, as they refuse to send a replacement on its own. I'm very disappointed by this, as I've already spent the money on a faulty product and feel they are trying to milk more money out me rather than remedy their poor quality control. My additional concern is that if I make another purchase and they send another obviously misprinted slipcover, then I'll be out of luck and have spent additional money for nothing.
Has anyone else had similarly negative experiences with them? I know it's just a slipcover, but I was so excited for this item, and this experience makes me not want to support them moving forward. The customer service guy is also dismissive, offers no explanation for why they can't just send a replacement (I have asked), and acts like he's doing me a favor by offering to send another one if I give them more money.
