Hey all,

Eagerly awaiting the duo pre-order tomorrow. So much so that I am enrolled in both pre-orders via Apple and ATT. I have heard Apple will likely have a quicker site/larger inventory at launch, but noticed that the ATT promo does not reflect in my final checkout.

Will this discount be reflected in later billing statements, or should I risk it all and pre-order via ATT and 100% secure the credit promo?

So apparently at the bottom, number 7 reads "Customers purchasing this offer through Apple cannot add the Next Up Anytime option." So if I want to have next up anytime for my duo I need to order through att and not apple?

Wondering why through Apple it’s automatically added next up upgrade without me selecting it? No way to remove it. Through Att the option is not selected. It is technically showing the same plan on both over 36 months so confused if this is just an error!

So it seems like NUA is not available to add on if purchasing the phone through Apple. The update today specifically states that if you want to take the promotional trade in credit through AT&T, you cannot add NUA. This sucks because I wanted NUA and order through apple since supply will be better. Anyone else dealing with this predicament?

Edit: turns out you can’t add NUA through Apple if you didn’t previously have it added on your current device

I decided to upgrade my phone, finally, to a 17p with 1tb storage, the orange color. I ordered mid September, and it said it was going to ship by the 15th, and now it’s been updated to say it’s not shipping until the 28th at earliest. Why the long wait? Could I get it faster by cancelling and ordering from somewhere else? I only ever upgrade my phone when my current one is on its last leg, rn I have a busted up iphone13 mini, so the sooner the better.

I moved out of my dad’s house and got my own wifi in August. He took me off his plan right then and there in the store. This month I was charged a late fee and my service was turned off. I have my payments automatically scheduled so I paid on time Aug-Oct but I go ahead and pay the late fee with two months charge(Sept and Oct) and look further into what’s going on. I found two accounts with separate account numbers but my emails, address and name are on both accounts. I was charged twice for each month. Now I don’t know what’s going on. I made one account. My dad’s name is on one of the accounts so I’m assuming one is his and one is mine but all of my information is on both. How do I fix this? I called two att people and they were no help and my dad went in person (not in same city) and the att guy couldn’t help with my issue. I don’t have two boxes and I can’t afford these charges. Any help is appreciated, I’ve never heard of anything like this

Woo! Just got the passed background and screening for a premise tech position, just waiting for official start date, excited to start this new journey.

Does anyone have any tips on training or a good comfortable solid pair of boots to start out?

Has anyone had an experience with AT&T trying to recoup a gift card? I took advantage of the up to $800 buyout on a line back in May ($600 gift card) but my brother says the service where he's at is deteriorating and he wants to try another carrier. Since I'm within the first 12 months, I'm thinking they will do a charge back per the terms AT&T Rewards - ETF? I was trying to find any examples on here of people confirming this really happens since it does say "may" in the terms. Any knowledge is appreciated.

I ordered my iPhone 18 PM burgundy 256 on 9/25 and my estimated shipping window is 10/8-10/22 with estimated delivery on 10/12-10/26. Currently my status still says preorder. Is the estimated time usually accurate or will i be waiting longer than I’m expecting?

TLDR: switched to AT&T, had a problem getting a refund for returned cell boosters paid with a credit card and the Office of the President fixed it in a week after filing a notice of dispute.

So it’s in the title - we switched to AT&T a few weeks ago. We moved from New York to a rural area in Tennessee a couple of years ago. I’d had Verizon for 25+ years but for some reason the service was just terrible in our county. Found out it’s a known issue they just aren’t fixing. Switched to AT&T - waiting on the credit to pay off our phones, but they told me all looks good - and paying roughly $100 a month less than Verizon ($160 if you include the device payments). Service is much better. I also have a T-Mobile MVNO (Tello) line on my device since AT&T doesn’t do the second number at a reasonable price, no big deal, I just need it for voice and text.

I ran into an issue with switching online but they fixed it in 5 minutes in store. I did buy a couple of cell boosters and returned them but hit a brick wall with customer service in getting a refund. We have just enough signal with 5G that they phones wouldn’t pick them up without turning off 5G so I opted to stick with WiFi Calling. I paid with a credit card but they kept saying bill credits/refunds take 2 billing cycles thinking it was a financed phone. So I opened a notice of dispute last week over the refund delays, gave the tracking numbers showing they were returned and got a call from the Office of the President on Tuesday.

They apologized for the delay and incompetence of Level 1 support and confirmed they’re refunding it back to my bank account since that’s the only payment method on my account. I know others have said that office did nothing for them but it worked for me and wanted to share that experience.

I bought att prepaid but when I try to login it says my login is not correct. So I try to reset passwordd but I never get any code sent to email. Anyone else ever have this happen?

I'm doing a shared upgrade so it's a little complicated - I'm giving my 13yo daughter my iPhone 17 Pr0 (with a balance of $750). I'm using her paid off iPhone 14 to put toward the Duo- so all the backend / line stuff needs to be swapped. This is a little more than I'm comfortable doing myself.

I called an AT&T rep and she told me that it won't be a problem and suggested I go to the store when they open (10am) and she'll pre-order the Duo with me and do the backend work at the same time to transfer lines.

My only concern is that the Duo preorder unlocks a few hours before 10am. How much of a risk is this that they'll be "out of stock" and closed for pre-orders, or pushing out my delivery date into 2027?

I currently have 3 lines. One phone, one Apple Watch, and an iPad. All devices are paid for. I am currently on Unlimited Elite (free HBO) $102.50, Unlimited Wearable for $10.99, and Unlimited tablet for $20.00. I do have the Signature discount currently so my bill without fees, taxes, and discounts comes to $133.71. HBO is $22.99 per month for the top plan. I am looking to compare this plan to Elite 2.0 and Premium 2.0. Seeing what the price would be without fees, taxes, and discounts. I cannot find these prices online without the discounts to accurately show the price. If anyone can give me a breakdown of the prices I would very much appreciate it! I am afraid to ask an agent on the phone or through chat or store due to stories of the person changing the plans without telling them too.

If anyone here can help that be appreciated, my phone was recently blocked and suspended after I put my Sim card from my old phone to new phone it was then reported stolen, ive submitted a claim to fraud and they came back saying the phone number had no fraud activity but my phone still has network access blocked and cant reach anyone about it to get it fixed

Just when I thought I couldn't get any more confused...

I'd like to do a shared upgrade.

• 13yo Daughter's paid off iPhone 14 = trade in for Duo (my new phone)
• My iPhone 17 Pr0 ($730 balance) = give to 13yo daughter (her new phone)

The issue is the backend stuff. I want this to be a shared "upgrade," so I want

• the iPhone 17 Pr0 installments moving onto her line.
• the Duo installments and NextUp Anyime on my line.

I can do this in-store, but they don't open until 10am. God only know when I'll get my hands on a Duo if I want two hours past launch.

Is there any way to do this online? I'm reading a lot of mixed stuff about how this'll work after the fact.

This has just started happening in the last day or two and it’s constantly spamming me now. Anyone know how to disable this? I’m more worried about if there IS a vulnerability than if things are ok hah. Can’t seem to find any answers anywhere.

Im not able to do any sort of pre saving since I don’t have an account with att yet. What can I do?

Has anyone recently traded in an AT&T phone through Costco’s website? (Not kiosk).
I was simulating, and the site redirected me to an AT&T site offering the same trade-in value but no $35 activation fee. I believe there’s also a Costco gift card included.

I was wondering if there are any disadvantages by doing it through Costco in the event I have issues or need to return my phone.

Hello

I plan on trading in my 17P to a Duo using my NUA but I have some scratches on the case of the phone. Do you think I will still get the $1200 trade in promo or is the damage too much and I will get a lesser amount?

Any help is greatly appreciated. Thanks in advance

I have a Samsung Galaxy S25 Ultra on AT&T. Before a recent One UI update, I had conditional call forwarding configured so that unanswered, busy, or unreachable calls to my AT&T number would automatically go to my Google Voice voicemail.

Everything was working perfectly until the update.

The Problem:

After the One UI update, unanswered calls stopped reaching Google Voice voicemail.

I didn't initially realize this was happening until someone informed me that they had tried calling multiple times.

They reported:

"It rang several times and then a recording stated that the wireless customer was not available and to try again, no option to leave VM."

This is a serious issue because callers cannot leave voicemail, and I have no way of knowing that someone tried to reach me unless they contact me another way.

Possible Cause:

It appears that the One UI update may have reset or affected AT&T's conditional call-forwarding settings.

Potential Solution:

1. Open the Samsung Phone app.

2. Go to Settings → Supplementary services → Call forwarding → Voice calls.

3. Check the following settings:

   - Forward when busy

   - Forward when unanswered

   - Forward when unreachable

4. Make sure all three are configured to forward to your Google Voice number.

5. Keep "Always forward" disabled.

Alternatively, Google Voice documents AT&T conditional forwarding dial codes:

- Unanswered: "61GoogleVoiceNumber#"

- Unreachable: "62GoogleVoiceNumber#"

- Busy: "67GoogleVoiceNumber#"

Replace "GoogleVoiceNumber" with your actual 10-digit Google Voice number. Dial each code separately and wait for confirmation.

After configuring, test by calling your AT&T number from another phone and letting it ring unanswered.

If the settings fail or forwarding still doesn't work, AT&T may need to check conditional call forwarding on the line.

I have updated the below to fix my issue.

- Forward when busy

- Forward when unanswered

- Forward when unreachable

Question for the community:

Has anyone else experienced conditional call forwarding to Google Voice breaking after a Samsung One UI update, particularly on AT&T?

Did reconfiguring the forwarding settings fix it, or did you have to contact AT&T to get it working again?

Hope this helps.

Anyone been put into the wrong insurance on a business account? Apparently the agent that signed me up over the phone, put me in Servify even though i specified full coverage, damage, lost, theft, etc. for all devices on the account. And they don't cover loss or theft. So they charged me $1k for replacing a lost phone. I spent days and weeks talking to the absolutely worthless, unintelligible customer service only to finally find out about the customer retention dept. when I threatened to move back to Verizon. After talking with them they issued a credit back against the $1k. So thought my 30 hours of phone time paid off.
Then the following months statement I got the charge of $1k put back on my account and now have had two "cases" opened etc. and most of these idiots don't even know that they have both Asurion and Servify for insurance. They keep claiming I have to contact Asurion who has confirmed they aren't' the source of the charge.

I need to move away from this travesty of a company but I know i can't port phones over with a balance I have no intention of paying. Shame is I moved from Verizon two years ago to get updated phones and hopefully better coverage as Verizon coverage had been declining.

I have wasted 60 hours of my life on a simple issue.

I upgraded last year to an Anker 3.0 quick charge 18 watt, and it works ok but I get A LOT of random shut downs when running off charger (no battery) that has nothing to do with heat

Would a higher wattage power block help?

Was signed up to transfer my service to AT&T from Verizon. Did the order through Costco and everything went great, at first. They couldn’t port one of my numbers for some reason so I had to get a new port out pin. Got the pin and gave it to AT&T. That’s where the deal went downhill. Instead of just correcting the pin, they canceled the transfer of one line and reordered that line. Through that process they took that line off the firstnet service I had everything signed up through. Also, they ordered 3 iPhones with that same number. Now I have 5 phones on order with only 3 lines. Also, I am not getting the line discount through Firstnet now, and the Costco perks I was supposed to get apparently aren’t there either. I’ve had the phones on order since September 23rd and they still haven’t moved in the process. I have no way of canceling the order as I can’t do it online, and can’t get a hold of anyone. Who has 3 hours to wait on hold? Any ideas from any AT&T customers with what I can do here?