I’ll be trading in my 14 PM 1 tb towards it. I’m already with att. I’m just trying to figure out what I’m looking at paying down on it with taxes and fees since it doesn’t show on the site at the moment.

For those of you losing hope (like I was) my status was at preordered since September 20th and I just got the notification it shipped and is coming tomorrow. Hope everyone gets theirs soon too 🙏

Was signed up to transfer my service to AT&T from Verizon. Did the order through Costco and everything went great, at first. They couldn’t port one of my numbers for some reason so I had to get a new port out pin. Got the pin and gave it to AT&T. That’s where the deal went downhill. Instead of just correcting the pin, they canceled the transfer of one line and reordered that line. Through that process they took that line off the firstnet service I had everything signed up through. Also, they ordered 3 iPhones with that same number. Now I have 5 phones on order with only 3 lines. Also, I am not getting the line discount through Firstnet now, and the Costco perks I was supposed to get apparently aren’t there either. I’ve had the phones on order since September 23rd and they still haven’t moved in the process. I have no way of canceling the order as I can’t do it online, and can’t get a hold of anyone. Who has 3 hours to wait on hold? Any ideas from any AT&T customers with what I can do here?

So I traded in a iPhone 15 for $1200 in credits, but I was thinking about doing exchange for the iPhone duo. I’m still within the 14 day period. But if I do the exchange did I screw myself out of the $1200 in credits since I already sent the phone out, or would AT&T just apply that towards the duo?

This is a long one and I hope it makes sense but I appreciate any advice!!

I received an email from AT&T today saying that my upcoming bill had increased by $779.89. Clearly I was alarmed by this since I have one line on the Premium 2.0.

I recently traveled to Europe for 2 weeks. Because it was more cost-effective than the Day Pass, I changed my plan from the Premium 2.0 plan to the Elite 2.0 plan because it included roaming in Europe.

Went to Europe for 2 weeks, everything worked fine.

As soon as I landed back in the US on September 9th (literally in the car on the way home from the airport), I changed my plan back to Premium 2.0 because the billing cycle ended on September 9th and I did not want to start a new cycle with the more expensive plan as it was no longer needed.

I understand now that this change in plan is effective for the whole day even though I had changed it at ~6pm EDT on that day. Therefore, the small amount of data abroad I had used before my flight that day (only 381MB) is now costing me an extra $779.87 even though I was still on the Elite 2.0 plan at the time of usage.

I called AT&T billing and spoke to 2 different people and attempted to explain this situation several times. They stated that it was a valid charge and could not do anything about it since the billing cycle had already closed. I even stated that I would pay the bill upfront if they could credit the $779.87 to my account for future months. Nope, not possible.

Obviously I don’t plan on paying this amount, and I’ve turned off my AutoPay.

Does anyone have any suggestions on what to do next?

Thank you so much for any help :)

Anyone been put into the wrong insurance on a business account? Apparently the agent that signed me up over the phone, put me in Servify even though i specified full coverage, damage, lost, theft, etc. for all devices on the account. And they don't cover loss or theft. So they charged me $1k for replacing a lost phone. I spent days and weeks talking to the absolutely worthless, unintelligible customer service only to finally find out about the customer retention dept. when I threatened to move back to Verizon. After talking with them they issued a credit back against the $1k. So thought my 30 hours of phone time paid off.
Then the following months statement I got the charge of $1k put back on my account and now have had two "cases" opened etc. and most of these idiots don't even know that they have both Asurion and Servify for insurance. They keep claiming I have to contact Asurion who has confirmed they aren't' the source of the charge.

I need to move away from this travesty of a company but I know i can't port phones over with a balance I have no intention of paying. Shame is I moved from Verizon two years ago to get updated phones and hopefully better coverage as Verizon coverage had been declining.

I have wasted 60 hours of my life on a simple issue.

Hello

I plan on trading in my 17P to a Duo using my NUA but I have some scratches on the case of the phone. Do you think I will still get the $1200 trade in promo or is the damage too much and I will get a lesser amount?

Any help is greatly appreciated. Thanks in advance

I ordered 2 new 18 pros through Costco. After weeks of dealing with porting issues for my wife’s line, the phones arrived - and the round security stickers on the sides have been broken/opened! The top sticker is intact.

Is this normal!?

So it seems like NUA is not available to add on if purchasing the phone through Apple. The update today specifically states that if you want to take the promotional trade in credit through AT&T, you cannot add NUA. This sucks because I wanted NUA and order through apple since supply will be better. Anyone else dealing with this predicament?

Edit: turns out you can’t add NUA through Apple if you didn’t previously have it added on your current device

Hey all,

Eagerly awaiting the duo pre-order tomorrow. So much so that I am enrolled in both pre-orders via Apple and ATT. I have heard Apple will likely have a quicker site/larger inventory at launch, but noticed that the ATT promo does not reflect in my final checkout.

Will this discount be reflected in later billing statements, or should I risk it all and pre-order via ATT and 100% secure the credit promo?

Quick question , I see people are stuck in the pre order status for about a month , I ordered mine 10/1 and my shipping date is 10/19-10/26 has anyone’s updated earlier ? Or has someone had to wait longer than their shipping window ?

Has anyone had an experience with AT&T trying to recoup a gift card? I took advantage of the up to $800 buyout on a line back in May ($600 gift card) but my brother says the service where he's at is deteriorating and he wants to try another carrier. Since I'm within the first 12 months, I'm thinking they will do a charge back per the terms AT&T Rewards - ETF? I was trying to find any examples on here of people confirming this really happens since it does say "may" in the terms. Any knowledge is appreciated.

Just when I thought I couldn't get any more confused...

I'd like to do a shared upgrade.

• 13yo Daughter's paid off iPhone 14 = trade in for Duo (my new phone)
• My iPhone 17 Pr0 ($730 balance) = give to 13yo daughter (her new phone)

The issue is the backend stuff. I want this to be a shared "upgrade," so I want

• the iPhone 17 Pr0 installments moving onto her line.
• the Duo installments and NextUp Anyime on my line.

I can do this in-store, but they don't open until 10am. God only know when I'll get my hands on a Duo if I want two hours past launch.

Is there any way to do this online? I'm reading a lot of mixed stuff about how this'll work after the fact.

This has just started happening in the last day or two and it’s constantly spamming me now. Anyone know how to disable this? I’m more worried about if there IS a vulnerability than if things are ok hah. Can’t seem to find any answers anywhere.

Has anyone recently traded in an AT&T phone through Costco’s website? (Not kiosk).
I was simulating, and the site redirected me to an AT&T site offering the same trade-in value but no $35 activation fee. I believe there’s also a Costco gift card included.

I was wondering if there are any disadvantages by doing it through Costco in the event I have issues or need to return my phone.

I have a Samsung Galaxy S25 Ultra on AT&T. Before a recent One UI update, I had conditional call forwarding configured so that unanswered, busy, or unreachable calls to my AT&T number would automatically go to my Google Voice voicemail.

Everything was working perfectly until the update.

The Problem:

After the One UI update, unanswered calls stopped reaching Google Voice voicemail.

I didn't initially realize this was happening until someone informed me that they had tried calling multiple times.

They reported:

"It rang several times and then a recording stated that the wireless customer was not available and to try again, no option to leave VM."

This is a serious issue because callers cannot leave voicemail, and I have no way of knowing that someone tried to reach me unless they contact me another way.

Possible Cause:

It appears that the One UI update may have reset or affected AT&T's conditional call-forwarding settings.

Potential Solution:

1. Open the Samsung Phone app.

2. Go to Settings → Supplementary services → Call forwarding → Voice calls.

3. Check the following settings:

   - Forward when busy

   - Forward when unanswered

   - Forward when unreachable

4. Make sure all three are configured to forward to your Google Voice number.

5. Keep "Always forward" disabled.

Alternatively, Google Voice documents AT&T conditional forwarding dial codes:

- Unanswered: "61GoogleVoiceNumber#"

- Unreachable: "62GoogleVoiceNumber#"

- Busy: "67GoogleVoiceNumber#"

Replace "GoogleVoiceNumber" with your actual 10-digit Google Voice number. Dial each code separately and wait for confirmation.

After configuring, test by calling your AT&T number from another phone and letting it ring unanswered.

If the settings fail or forwarding still doesn't work, AT&T may need to check conditional call forwarding on the line.

I have updated the below to fix my issue.

- Forward when busy

- Forward when unanswered

- Forward when unreachable

Question for the community:

Has anyone else experienced conditional call forwarding to Google Voice breaking after a Samsung One UI update, particularly on AT&T?

Did reconfiguring the forwarding settings fix it, or did you have to contact AT&T to get it working again?

Hope this helps.

Woo! Just got the passed background and screening for a premise tech position, just waiting for official start date, excited to start this new journey.

Does anyone have any tips on training or a good comfortable solid pair of boots to start out?

I'm doing a shared upgrade so it's a little complicated - I'm giving my 13yo daughter my iPhone 17 Pr0 (with a balance of $750). I'm using her paid off iPhone 14 to put toward the Duo- so all the backend / line stuff needs to be swapped. This is a little more than I'm comfortable doing myself.

I called an AT&T rep and she told me that it won't be a problem and suggested I go to the store when they open (10am) and she'll pre-order the Duo with me and do the backend work at the same time to transfer lines.

My only concern is that the Duo preorder unlocks a few hours before 10am. How much of a risk is this that they'll be "out of stock" and closed for pre-orders, or pushing out my delivery date into 2027?

I recently transferred from T-Mobile to AT&T and got the new iPhone 18. The phone worked fine and everything transferred but the phone was stuck in SOS. My number says it is ported over on the AT&T network and that the sim is active. I no longer have service with the T-Mobile phone. AT&T replaced my phone and the same issue persists with the e-sim activated and stuck in SOS. At this point 10 hours have been invested with AT&T customer support and still no solution or answer to the problem. the IPhone 18 has the latest software and network update, we have tried multiple new e-sims and have reset it so many times. Has anyone else experienced this and got it fixed?

If anyone here can help that be appreciated, my phone was recently blocked and suspended after I put my Sim card from my old phone to new phone it was then reported stolen, ive submitted a claim to fraud and they came back saying the phone number had no fraud activity but my phone still has network access blocked and cant reach anyone about it to get it fixed