All the tests that I’ve done past august 18 are gone and the entire site has no tests and is completely empty I’m not sure if the site is down or its my end can i get answers is there something i can do here first time encountering this.

A week ago, I took a screener asking if I’d like to participate in a 3-phase study over the span of a week. I already finished the first phase, but I haven't seen any screener or received an invitation for the 2nd and 3rd phases. ​Is this common behavior? I would really hate to wake up one day and see a 1-star rating on the first phase because I didn't go through with the 2nd and 3rd ones.

​Is it possible that I missed the screener? Can researchers target specific users to make sure only they get the screener?

I have a theory that majority of tests have gone to this platform because it’s harder troubleshoot?

Thank you

Anyone else not get there payments today?

Hey all. I just returned to UT yesterday. To my surprise I was selected for seven or eight surveys and have a live scheduled for Friday. I didn't have this type of success when I use the tool a year or two ago. Wasn't expecting to make a living off of it but some extra cash for the weekends is always nice so I was happy with the $100 I've made in the past 24 hours.

That being said one thing I've noticed is that I will either not be selected or decline quite a few surveys, they are all cleared off of available surveys, but then when I refresh 10 minutes later the same surveys pop-up as available. When I attempt to take the screener again, I immediately get the test is no longer available message.

Is there any way to prevent this?

Is this a trick question? I got disqualified after I clicked "Yes". Are they looking for illiterate people?

Or was it "fast-paced", I'm questioning my memory lol.

Can two different users in the same household do usertesting? We share the same laptop sometimes. I tried to look at their website to find an answer and could not.

I've noticed a couple of times recently, a 30 minute interview has been scheduled. Then a message from the researcher saying "apologies I made a mistake this is a 50-60 minute interview, are you happy to continue?"

Checking my emails and dashboard they still show as a 30 minute interview. Does that mean I will only get the incentive for 30 minutes?

I had a live test scheduled for this morning and the link took me to a page that said the study was full and I couldnt join. I was messaging with the moderator and they were able to join no problem. I logged out and logged back in, tried a different browser-same message. Has this happened to anyone else?

Has anyone experienced this on Respondent? I'm honestly frustrated with how this has been handled.

Here's what happened:

1. I completed a survey for a study.

2. The next day, I received an invitation to participate. I opened it, completed another screening questionnaire, and qualified for the interview.

3. I then spent 45–50 minutes completing the AI-moderated interview. Everything went fine, although there was a delay while my responses were being submitted.

4. After waiting and refreshing, I reached the “Interview Complete” screen. My dashboard also showed Attended/Completed, and it stayed that way for the rest of the day.

5. The next day, I received another invitation for what appeared to be the same interview. After that, my status reverted to Invited.

The situation is still unresolved. My dashboard shows Invited, and there's an option to start a new interview. When I checked it, the platform said slots were still available. I'm obviously not going to repeat a 45–50 minute interview I've already completed.

I've contacted Respondent support, but I've only received what appear to be AI-generated responses saying that the researcher is responsible for confirming attendance and processing payment. I've explicitly requested escalation to a human support representative.

I've also contacted the researcher, Motifs, multiple times and received absolutely no response.

I have screenshots documenting the completion screen and the original attended/completed status. I cannot say for certain what caused the status to change or whether it was intentional, but the lack of communication and the possibility of losing payment after completing the study are extremely concerning.

Honestly, I'm not optimistic about receiving the incentive at this point. But how is this acceptable? Participants complete surveys, screening rounds, and lengthy interviews, giving researchers their time and insights in good faith. If the platform confirms completion, why can the status apparently change the next day, leaving the participant to chase both the researcher and support?

I'd like to know:

- Has anyone experienced this same status change after completing an interview?

- Can Respondent investigate its session records to verify that the interview was completed?

- What recourse do participants have when the researcher doesn't respond and payment remains uncertain?

I don't want to repeat the interview. I want Respondent to investigate the session I've already completed and ensure my participation and incentive are handled correctly.

Participants shouldn't have to fight this hard just to get their completed work recognised.

Got an email asking me to take it. Curious if anyone else has. Basically asking about changes to payment incentives - either getting paid the full amount via a gift card/debit card or a cash out with a 6% fee deducted.

Sorry but these ridiculous speed checks need to be removed from UserTesting. Absolute nonsense.

Also a 20+ question study needs to pay $10 not $1, ... just adds further insult to reject me from an severely underpaid study.

I have written complaints about this to the UT team only to receive generic AI style replies.

Couple days ago, I qualified for a 30-minute live conversation scheduled for next week. Yesterday, I got an email telling it was cancelled. I figured, ok, no big deal and moved on. Today, I qualified for another 30-minute conversation on all together different topic and to my surprise, was given only one slot to choose from, which was the exact same time slot of my previously cancelled conversation. However, couple hours later, I got an email that this too has been cancelled??
I found this to be quite strange, it seems that these two studies are from the same researcher and they simply don’t want me, regardless of the study topic.

Has this happened to you? Am I overthinking or just a coincidenc??

Anybody have trouble with this $10 test. I did it today and the logos never loaded. The test seemed to work OK but the logos never showed. Also the banner that says you need to talk kept repeating almost constantly ( I'm used to them, this wasn't normal) Also there wasn't anywhere to report the test like there normally is in the lower right.

Where can I see my rating? I initially had an intellizoom account and I read people talk about their rating on usertesting. I don’t see that I have one and I’ve been doing this for about a year now.

I had this issue before in Chrome where it should keep showing the "don't forget to think out loud" message, even though my microphone worked. I switched over to Edge and no issues there, but I switched back to Chrome a few months back and everything was fine until today. I got the "don't forget to think out loud" message again. I'd think maybe it's just UT in Chrome playing up again, but I had the same thing with Userbrain as well. Anyone else having this issue?

I got a screener for what looks like a super fun mobile puzzle game, but on the final question, it asked if I'd be available for Phase 2 and 3. I selected "Yes," and it immediately disqualified me.

Anyway, right after getting disqualified, I saw the exact same test pop up on the mobile app with an "Accept" button. It seemed a bit strange, but I clicked Accept anyway. The app went to a loading screen, threw an error saying "Something went wrong, please try again," and got stuck in an infinite loading loop.

Has anyone else experienced this? This is the first time it’s ever happened to me.

Guys, I looked everywhere on here to see if anyone else was dealing with this and couldn't find a fix, so I wanted to drop this in case it helps someone out.
After having a total drought, I finally started getting tests again, but hit a huge wall..deaktop chrome just completely refused to upload my completed tests.
Reinstalling the UserTesting extension didn't do anything at all. What finally fixed it was completely reinstalling Chrome itself.
I know this is a solid fix because I had 3 good tests get stuck in the processing loop back-to-back, and I had to keep declining them just to clear the screen. Once I reinstalled chrome, everything went back to working smoothly. Hope this saves someone the headache!

I’m not scheduling these anymore.

one this week cancelled as I joined.

The second said study full as I joined and now it has been down as a no show.

No communication from the researcher and no emails from intellizoom. Rubbish.

I’ve got an invite for an insurance survey wherein I’m expected to *purchase\ and then cancel a policy.*
The Researcher is supposed to pay me back.
I’m not sure about this. Has anyone else ever done this??
Here’s the email:

During the session, you will apply for life insurance and, if approved, purchase a policy and sign up for an additional service while sharing your screen andfeedback.
You’ll need to pay for the life insurance premium and any add-on costs upfront, with the total ranging from $30 to $250. The exact amount won’t be known before the interview, but all study-related costs will be fully reimbursed through User Interviews after the session.

After the session, you will need to cancel the life insurance policy and any additional service or subscription purchased for the study. You are responsible for completing these cancellations. We will not reimburse future premiums or recurring fees.

Before your interview, please gather the following information you may need for the application:
The date of your last annual medical exam, if applicable
Your doctor’s name and office address, if applicable
Your income information
Bank and credit card information
Information needed to answer questions about your medical history

Please connect to the internet using Wi-Fi or a wired connection. Do not join using mobile data.
Please join 10 minutes beforeyour scheduled session. 
Please join from a quiet environment and make a reasonable effort to be the only person in the room during the interview.
Compensation for the 60-minute session is $100 USD, paid through User Interviews.

Thanks

Are you guys facing location verification again in every single test?....I have verify my location but now it's not working now....Are you guys facing same ? Share your experience

As the title says I had an interview this morning at 4:30am and they cancelled at 2:41am this morning. Has anyone had this happen to them? It says I was partially compensated ($10 of the $60) my question is does this happen a lot to people?

Anyone else having an issue today with all of the tests they qualify for being full? I’ve not experience this before so much where I go through the full screener and the test says it’s all full. It’s happened about a half dozen times today and I have t qualified for an actual one yet. These are ones I am filling out immediately when they pop up on my dashboard.

I got a notice on my phone that I had a message I needed to look at about a test. I tried going to it but I must have messed something up. Now I can't find anything anywhere. There are no messages showing anywhere.

I got accepted to a live meeting and supposed to get an email confirmation and I never received it. You are supposed to accept the study in 10 minutes.