r/traveladvice • u/Ok_Hotel46 • 2h ago
Asking for Advice Denied Boarding for Flight
hi all! my roommate was meant to be taking an american airlines flight today from london heathrow but was refused entry as they threw up at the gate as they have gastroparesis (partially paralysed stomach). they were told to go to the help desks but there was no one at the desks, they tried british airways too as they were the company the flight was booked through, however they were told there was nothing they could do. they left the airport and have now been calling both airlines and they've just been bouncing them back and forth and saying unless the airport has a sick note there's nothing they can do. does anyone have any advice? they were seen to by first aid but are unsure if any documentation was taken of their visit.