r/stlouispark • u/Kind_Candidate_6207 • 19m ago
If you have a storage unit at Extra Space Storage, go inspect it. Today.
As a result of my burglarized storage unit at ESS on Parkdale Dr in SAINT LOUIS PARK earlier this week, I’ve become very familiar with the nuances of Extra Space Storage’s lease agreement, and I think anyone renting there should understand what they’re signing.
Their agreement says they do not guarantee the safety or security of your property, do not guarantee that cameras cover any particular area, and state that surveillance may not be monitored. It requires customers to insure the full value of their own belongings, limits potential liability, and specifically says storage units are not appropriate for heirlooms or irreplaceable sentimental items.
The arbitration section is also worth reading carefully. The lease allows many disputes to be sent to binding individual arbitration instead of court, includes a jury-trial waiver, requires a formal written Notice of Dispute and a 60-day informal resolution process before certain proceedings, and gives customers only 30 days after signing to opt out of the arbitration. That opt-out has to be sent personally by the customer.
In my case, the hallway where my unit was located had no camera coverage, and there is a large structural opening near the units that raises a serious security concern.
I’m sharing this because I wish I had understood how much of the risk the agreement places back on the customer before I stored anything there. If you rent from Extra Space, read the lease closely, inspect the physical construction around your unit, photograph everything, and understand exactly what surveillance and insurance protection you actually have. More explicitly - DON'T USE THEIR INSURANCE! or better yet, don't support them and their shady business practices.