r/SonyXperia • u/Fantasytky • 2h ago
Discussion As expected, Sony don't give a f
Sony have replied my previous request and query, and thanks Sony, im gonna switch all my Sony product to iPhone and others.
Sony:
Greetings from Sony!
We understand that you purchased the Xperia 10 VI for S$689 based on Sony’s original announcement of three major Android OS upgrades, and we acknowledge your disappointment that Android 17 will no longer be supported.
After a detailed technical assessment, we determined that due to limitations related to the device’s storage configuration, the Xperia 10 VI does not support an Android 17 upgrade experience that we consider adequate. Accordingly, we have decided not to make this upgrade available. We recognize that this falls short of our original announcement, and we sincerely apologize for this change.
Regarding your request for a partial refund of S$170, we regret to inform you that we are unable to accommodate your request.
Thank you for your understanding and continued support of Sony.
You may receive a survey via email to rate my service after this. Your feedback is highly appreciated, as it helps us improve our support.