I moved out of my apartment at basswood landings in July. I stupidly did not do the walk through as I had work and didn’t have time. But I left it in a clean manner with all walls, floors and surfaces (inside and out) clean. When I moved in there I needed to have pest control come out due to it having fleas (I don’t have pets) as well as me constantly complaining about it smelling of smoke.
I found out a month after moving I had a carpet change fee and this was only due to me accidentally signing onto the payment portal (automatic website pull up on iPhone when typing in words). They never sent me any mail or email or phoned to inform me of this. I called and apparently it had an odor. I told them I spoke to them about that for 2 years, with evidence of such and that it was due to my downstairs neighbour smoking. Something I didn’t find out until she moved out two months before me. The entire time I lived there I was gaslighted into believing I was smelling things.. I even had ozone done several times and then inspect it. Turns out I was right!
I sent numerous emails requesting proof of the carpet being changed as well as evidence from when I made complaints etc. I heard nothing back. I sent letters. Nothing. I then log on to see if the payment is still there and it shows it’s been sent to a debt collector. No letter or email from either of them. They want $1200 for a carpet. Or have said I can have it for $900 if I pay now.
Any help as to what the hell I should do now because I can’t afford this bill. I gave them all my details yet I received nothing.
In short don’t move there unless you want to receive a bill for something you don’t need. I did everything by the book. Looked after the apartment, made complaints about smells and was penalised for working. How do people who are deployed with the military or move abroad/out of town get treated.