Hi all,
For the past few months I've been building a browser-based emergency services control room simulator. You sit at a control desk, take 999 calls, work out what's actually going on, send the right resources along real roads and run the incident through to the end.
It's in early pre-alpha. Fire & Rescue is the first service to go live, set in Humberside (UK), with Ambulance, Police and HM Coastguard to follow.
Some of what's in so far:
999 calls from panicking members of the public, alarm receiving centres and other agencies, including callers who aren't sure where they are, hoaxes and false alarms you're expected to challenge
Attendance types, crewing, specialist vehicles, and requests from the incident commander that you have to act on
M/ETHANE, JESIP, and calls passed between services
Survival guidance for trapped callers, tidal rescues and chemical placards
Planning work between calls: officer cover, events, hydrant defects and callbacks
Multiplayer, so a group can staff the same control room together.
Why I'm posting: I'm not from an emergency services background, and I want it to feel right to the people who are. I'm looking for a small group of advisors from the Police, Fire, Coastguard and Ambulance services. That includes frontline staff, control room and dispatch staff, call handlers and officers, whether you're serving, on-call, volunteer or retired.
What it would involve:
Looking at features and scenarios and telling me what's wrong or unrealistic
Suggesting the calls, decisions and everyday work that make the job what it is in your service
Helping shape how the services work together on shared incidents.
As much or as little time as you like. Even a one-off "that's not how it works" is really valuable.
To be clear, I'm not asking for anything confidential, operational or about real incidents. General "this is how it usually works" knowledge is perfect. The game isn't affiliated with any service, and it isn't training.
In return you'd get early access, an advisor role in the Discord, a credit in the game, and a real say in how your service's control room is built.
If you might be keen, drop me a message and I'll send you the brochure so far, with screenshots and more about the plans. Happy to answer any questions in the comments too.
Thanks for reading!