I cannot stress enough how much I would not recommend C Harper for buying a car. Has anyone else had an absolutely terrible experience with them?? I need input on if my experience was normal.
For background- I am a first time car buyer, have great credit (800s), and make a good salary. My biggest worry about buying my car was that I’m a younger girl (mid 20s) and that I wouldn’t be taken seriously.
I had looked at the car I wanted for months, saw C Harper had it, and traveled over an hour to get it from there. Got to the dealership and they had the car ready for me to drive, answered all my questions and were extremely nice. When we sat down to discuss pricing- they offered my a new grad discount and a loyalty discount. I also I had a few thousand dollars to put down on the vehicle- I felt this was a good deal. They told me my financing was approved! Yay! I go back to the financing guy- he tried to sell me a warranty I declined. He tried to push the warranty I declined. Signed my offer, gave them my down payment check, left with my new car. Yay!
Three days later someone from C Harper calls me to tell me that I was not actually qualified for the new grad discount ($500 off) and that I need to call them immediately (but it was 5pm so they were leaving for the day). They call me the next day saying they now need a photo of my first pay stub and a new pic of my diploma (they did not ask me for a pay stub at the dealer). Then they texted me every few hours while I was at work about this. I asked for them to please stop texting me and to email me so this could all be documented. They don’t listen and continue to text me.
I send an email with my diploma and my pay stub to the finance person. I also stated I did not authorize any changes to my contract that I signed when I was at the dealership. I never get a response, I never hear from them again- I get an email to set up my account to confirm my financing and start making my payments.
Today, I made my first car payment! Love my new car! However- I check my mail and have A LETTER FROM C HARPER?? THE LETTER SAYS “your financing fell through”??? It says if I have questions to call the number above- THERE IS NO NUMBER?? THERE IS ALSO NO SIGNATURE?? This letter was dated for last week, I just got it today. But all my financing is set up??
The letter has the C Harper logo, not my car manufacturer (who the financing is through) and I made my payment and it’s all set up on my account??
Has this ever happened to anyone before? Everyone I have asked has never had this experience??