r/PersonalFinanceCanada • u/greencasio • 14h ago
Debt EasyFinancial nightmare
Back in 2020 I lost my job due to COVID, I was on the verge of losing my apartment, I was desperate, so I took a $4000 loan with EasyFinancial.
After two years of making payments I inquired of what my principal was and was told it was just over $4000, I said that made no sense since that's what I initially borrowed, that's when the agent told me I've been paying for some insurance I never signed up for? Needless to say I was livid.
I requested all payments to be stopped until I figured out what was going on, and of course, the payments kept coming out of my account, so I went to my bank and requested a stop payment.
This went on for a whole year with them refusing to give me a transparent answer and me refusing all payments.
Eventually I started making payments as long as some of it went to my principal which they agreed on.
Fast forward another year and I, once again, inquired about what my principal is, and the agent says I still owe $4073 😂😂, I just about lost it, I immediately requested to speak with a manager and asked how much I have paid to date, she downright REFUSES to provide me with a number, she just sends me a dozen pages of documents and pretty much tells me to figure it out, I pushed back and said YOU ARE THE MANAGER OF A FINANCIAL INSTITUTION and it's part of her job to provide me with the information, she replies "that process would take too much time" 😭😭.
After receiving that reply I said I will be filing a complaint with head office and all of the sudden I get an email with the number I've been requesting, and to my horror it was just shy of $9000 and they still wanted $4000 to close the account.
Needless to say I called head office, explained the situation, said I wanted to close my account and needed a solution today, the only way was for me to pay the 4k, so I made 4 separate payments of 1k each and today my account is officially closed,
Six years later, 12k gone, the nightmare is finally over,
Never again.