For xtime users, does anyone else's service department send quotes back as if they have sold jobs on them but in reality everything is still blue/unsold not green (sold) or red (declined) or does my service department have absolutely zero clue how to use this dogpile of an electronic quoting system?
Posts and comments that don't follow r/partscounter subreddit rules may be subject to removal. No Ai not relevant to parts counter life. Please see rules for more information. Please no false reports. This comment is completely automated. Your post has not been removed. This automated comment appears on all posts.
I agree. I want to punch a hole in my monitor on a daily basis. But its what the overlords want us using so we dont really have much of a choice. I miss Reynolds and SPG not gonna lie.
We were on xtime and switched to CDK Unify & Simple Pay (we were already using CDK Drive since when it was Reynolds) and part quantities/$ amounts kept reverting to 0 after parts quoted them but before the customer approved the job. 2 weeks ago, we had a Volvo ticket get approved with a $2300 part missing and a VW ticket with a $600 part missing in the same day. The next morning our service manager switched us all back to xtime.
Xtime is trash however if the asshats in Service would even TRY to use it correctly, it would function just fine. I’ve used worse piggyback systems, I made it absolutely fucking certain that I got management access so I can move RO’s to where they need to be so we can continue to do our jobs. The major problems stem from the service department, not necessarily the program.
Only problem we have is that half the techs use Xtime, Half the techs use paper quotes, and 100% of the service manager doesn't care enough to get everyone on the same page.
Ours always has the “sold” box checked but we won’t bill or give out parts unless it’s green and in “repair” status.
I actually like XTime. Did this answer your question? Let me know what other issues you’re having and I’ll see if it’s anything I’ve seen in the past 10 years working with it. There are a ton of features that aren’t at the dealer level.
This came back to parts with the push notification pop up and email "xxxxxx has lines with sold parts waiting to be picked up" but nothing is sold on the estimate
That is weird. I don’t do notifications so I can only assume they approved it to get total pricing on a specific line then flipped it back. This is the reason for our “repair” status rule.
Do you have fixed pricing for the cabin air filter and the 15k service? I have my cabins at 40 (same part numbers as you) and we do oil changes for $50. My parts team wouldn’t have needed to quote any of this since it’s fixed. This is a back end option you’ll need your rep to set up. They send over a spreadsheet and you link code to price.
I know each advisor has a laminated sheet on their desk. Dont know if they actually use them. Our service department doesnt seem to know what they're fucking doing half the time anyway
This is another one that gave the "lines with sold parts" pop up but nothing was sold. It looks like the tech (omitted the name) sent it back to Review status?
Parts Director here. I solve problems for a living.
Also, mine is wildly misconfigured right off the rip. It will notify you a tire rotation was sold if someone doesn't go through and properly customize and tag the labor operations correctly.
That’s because your tech(most likely)is still in it making changes. There is a known bug where it drops the quantity down to one unless it’s the last thing you change before saving.
They'll send jobs that are actually sold back as green, most of the time. But its the times that they get sent back as "lines with sold parts" but nothing is actually sold is whats irritating
My favorite was when we first started using it and service's favorite thing would be to tag us IMMEDIATELY after we even get it in our queue. I cussed someone out in the chatbox and that pretty much put a stop to that. Tied for my favorite is when a tech sends an off brand used car through and before I can even have time to copy and paste the VIN into autozone, its already approved AND THEN the sales manager asks THE TECH in the chat box how much such and such is and ive had to hold back typing so many times "well if you'd give me more than 30 fucking seconds to look something up for an off brand car that I dont have access to the OE catalog to, youd have it right in fucking front of you"
We got bought out in February last year, our new owner wanted to get us on my karma or whatever the name is (hes the GM and has ownership stake (I BELIEVE) in the local BMW/MB dealer) but Kia wouldnt let him bring that in so we have to use xtime
Another fellow Hyundai parts seller! Good to see them in the wild! If it gets sent to me I send that shit right back to them if they sent it back as if they’re sending an estimate. If it’s sent to the approval side I call and try to figure out what their problem is.
I unfortunately live in xtime. This used to happen constantly, ended up being a system error so my boss sat on the phone for 2+ hours one day and they fixed it.
•
u/AutoModerator 3d ago
Posts and comments that don't follow r/partscounter subreddit rules may be subject to removal. No Ai not relevant to parts counter life. Please see rules for more information. Please no false reports. This comment is completely automated. Your post has not been removed. This automated comment appears on all posts.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.