Hi, has anyone have this happened to them before with Backcountry?

I recently returned 2 pairs of hiking shoes to Backcountry in the same box but they said they only received one.

They were too small so I had to return them. They were brand new.

Their CSR said they would look into this for me, but I doubt they’d find anything since it’s been more than a week already. Don’t think warehouses will hold onto boxes and packing material for that long.

Since I did receive a partial refund for the one item they received, not sure if disputing with my credit card would be my recourse. As far as I know CC companies can only dispute the entire amount of the transaction not partially.

We’ll see what they get back to me. :/

(Disclaimer: I included the “as a dude” part because some of my girl friends said that aritzia is supposed to be for women and that seeing a dude wearing a super puff would ick them)

I know no jacket does it all but If I had to pick one for everyday use (walking to and from classes, standing outside waiting for the bus, walking my dog, etc), which one of these two should I pick? Any additional recommendations are definitely welcome.

Ideally I’d wear it from mid October till the end of the winter. Average winter temps are between 0C and -15C here where Im locating In Canada with some days reaching -25C/-30C.

Id also love some gloves reccs if you guys have any

Thanks In advance :)